Contact us - Overview

Overview

Please note that opening times and call charges vary

Telephone Banking
Anytime Telephone Banking (Personal customers)	To register: 0845 900 3200	Mon to Sun 8am - 10pm Automated service available 24 hours a day. Calls may be recorded.
Anytime Telephone Banking (Personal customers)	Account queries: From UK 08457 424 365 Abroad +4428 90538033
Commercial customers	Branch and Business centre locator
Switch to Ulster Bank
Joining Ulster Bank	0800 046 6486	Mon to Fri 8:30am - 7:30pm, Saturday 9am to 2pm, (except bank holidays) Calls may be recorded.
Internet Banking
Anytime Internet Banking Technical Helpdesk	Online helpdesk service
Bankline Customer Support Team	Bankline contact details
Credit cards
Classic & Student credit card holder enquiries	0845 300 4642	Open 24 hours a day Calls may be recorded.
Gold credit card holder enquiries	0845 300 4643	Open 24 hours a day Calls may be recorded.
International Credit Card number	0044126 8508018	Open 24 hours a day Calls may be recorded.
Current accounts
ufirst membership services	0870 600 0427	Mon to Fri 8am – 8pm Sat 9am – 5pm (except bank holidays) Calls may be recorded.
ufirstgold membership services	0870 600 0661	Mon to Fri 8am – 8pm Sat 9am – 5pm (except bank holidays) Calls may be recorded.
Loans
Direct loans	Freephone 0800 857 837	Mon to Fri 8am - 6pm Sat 9am - 2pm (except bank holidays) Calls may be recorded.
Managing Debt/Arrears
Mortgage arrears	0845 301 6910	Mon to Fri 8am - 8pm Sat 9am - 5pm (except bank holidays) Calls may be recorded.
Non Mortgage arrears	0845 602 3112	Mon to Fri 8am - 8pm Sat 9am - 5pm (except bank holidays) Calls may be recorded.
Mortgages
Make an appointment for a new mortgage or additional borrowing	Freephone 0800 046 6486	Mon to Fri 8:30am - 6pm, Saturday 9am to 2pm, (except bank holidays) Calls may be recorded.
General Mortgage queries	0845 3006086	Mon to Fri 8am - 8pm Sat 9am - 5pm (except bank holidays) Calls may be recorded.
Savings and investments
RSVP	Freephone 0800 231 232	Mon to Sun 8am - 10pm Calls may be recorded.
Existing Guaranteed Deposit Account queries	028 90275 795	Mon to Fri 9am - 5pm Calls may be recorded.
Existing Guaranteed Deposit Account queries	Freephone 0800 085 1714	Mon to Fri 9am - 5pm Calls may be recorded.
Over 50s Life Cover & Life Protector queries	Freephone 0800 085 1714	Mon to Fri 9am - 5pm Calls may be recorded.
Child Trust Fund queries	0845 601 0120	Mon to Fri 8.30am - 5.30pm Calls may be recorded.
eSavings/eSavings Plus	0800 046 6486	Mon to Fri 8:30am - 6pm, Saturday 9am to 2pm, (except bank holidays) Calls may be recorded.
Insurance
Home insurance quote	Freephone 0800 051 0502	Mon to Fri 8am - 8pm Calls are answered by UK Insurance Limited on behalf of Ulster Bank and may be recorded. Call from mobile phones may not be free.
Travel insurance	Freephone 0800 051 1399	Mon to Fri 8am - 8pm Sat 9am - 5pm Sun 10am - 5pm (except public holidays) Calls may be recorded. Call from mobile phones may not be free.
Lost and Stolen Cards
Lost and stolen Credit Cards (calling from UK)	0870 600 0459	Open 24 hours a day Calls may be recorded.
Lost and stolen Debit Cards and ATM Cards (calling from UK)	0870 600 0459	Open 24 hours a day Calls may be recorded.
Lost and stolen Credit Cards (calling from abroad)	+44 1423 700 545	Open 24 hours a day Calls may be recorded.
Lost and stolen Debit Cards and ATM Cards (calling from abroad)	+44 131 549 8186	Open 24 hours a day Calls may be recorded.
Security
Fraud helpline	0870 010 1913	Mon to Fri 8am - 8pm Sat 8am - 6pm (except public holidays) Calls may be recorded.
Fraud helpline (calling from abroad)	+44 125 230 8047	Mon to Fri 8am - 8pm Sat 8am - 6pm (except public holidays) Calls may be recorded.
Internet security helpdesk	0845 300 6 365	Open 24 hours a day Calls may be recorded.

Max call charge from a BT landline is 7p plus up to 6p per minute. Calls from other networks may vary. Calls from mobile phones may not be free. In order to maintain the highest levels of service, we may record and monitor telephone calls.