Ulster Bank Home Insurance is priced on an individual basis and differs according to circumstances - quotations are available by phoning 0800 051 05 02. Lines are open 8am to 8pm Monday to Friday and on Saturdays 9am to 4pm (except for bank holidays). Telephone calls are answered by UK Insurance Limited on behalf of Ulster Bank and may be recorded. Calls from mobile phones may not be free.

It is your responsibility to decide if the policy meets your needs. Cover is subject to conditions and insurer's acceptance. Only available to residents of Northern Ireland. There may be instances where a quotation or cover cannot be provided. Quotes are valid for 3 months.

No additional charge if you decide to pay the premium monthly by Direct Debit (0% APR typical). This applies to annual premiums over £70.

Full conditions and exclusions are detailed in the insurance policy document which is available on request.

Ulster Bank Home Insurance is provided and underwritten by UK Insurance Limited (UKI). Registered office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England. Company No. 1179980. UK Insurance Limited is authorised and regulated by the Financial Services Authority and entered in the FSA Register (number 202810). Ulster Bank Limited and UK Insurance Limited are both members of The Royal Bank of Scotland Group.

Should there ever be an occasion when you need to complain, please call us on our priority number 0870 024 0067. Daytime call costs up to 9.3p plus up to 5.4p per minute from BT lines. Calls from other networks may vary. Call charges correct on 12/03/2010. Calls may be recorded.

If your complaint relates to a claim, contact our claims handler whose details will be shown in your claims documentation.

If you wish to write, then address your letter as follows:

Claims related complaints to:

Customer Relations Department
Ulster Bank Home Insurance
Cote Lane
Pudsey
LS28 5GF.

All other complaints should be addressed to:

Customer Relations Department
Ulster Bank Home Insurance
PO Box 106
37 Broad Street
Bristol
BS99 7NQ.

If we cannot resolve the differences between us, you may refer your complaint to the Financial Ombudsman Service (FOS). Their address is:

South Quay Plaza
183 Marsh Wall
London E14 9SR

Telephone 0845 080 1800.

Under European Law, you and UK Insurance Limited may choose which law will apply to this contract. English Law will apply unless both parties agree otherwise.