At the request of the Central Bank of Ireland, Ulster Bank Ireland Ltd has commenced a review of Ulster Bank and First Active Payment Protection Insurance (PPI) sales practices. The review covers policies sold from 1 July 2007 to date.

A letter has been issued to all customers who purchased Payment Protection Insurance from 1 August 2007 to date. We will shortly be writing to customers who purchased Payment Protection Insurance from 1 July 2007 and 31 July 2007 and who have not yet received a letter.

The letter advises customers that their policy is included within the review and that they need take no further action.

Our anticipated completion of the majority of the review is 28 June 2013 with the full review complete by 30 September 2013. In the interim, periodic updates on the progress of the review will be made available here.

We will contact all customers included in the review advising of the outcome within the stated timescales.

This project is being overseen by an independent third party and is also closely monitored by the Central Bank of Ireland.

Potential Fraud

Customers are reminded to never give out personal and bank account details over the phone to unsolicited callers. If you are unsure of a caller or are concerned that something is not right then please contact us. Please do not respond to any requests for payments to cover such things as "Tax" on your PPI claim or any other upfront processing fees.

We will never ask for your full account details over the phone and you will never be asked by Ulster Bank to make an upfront payment.