Proof of identity - online and telephone applications
For online and telephone applications for new customers we require proof of your identity and address.
If you are applying for a credit card, or current account with an overdraft facility or service card we may also need other supporting documents in order to open your account.
The documentation we require will be outlined in your application pack. You should send back your documents, along with the signed application form, in the pre-paid envelope provided.
Please note that your application is valid for 28 days from the date you apply.
Confirmation of your identity and address
To open a new account, we require original documents as proof of your identity and your address unless otherwise stated. We need to see two identification documents and one document to confirm your address.
Please note that you cannot use the same item to confirm both your name and address.
| Identification |
|---|
| Photocopy of full Passport Must be a current, valid passport |
| Photocopy of full current Republic of Ireland/Northern Ireland/UK driving license Must be a current, valid driving licence |
| Photocopy of new style Republic of Ireland/Northern Ireland/UK provisional driving license Must be a current, valid driving licence |
| Original Bank, Building Society or Credit Card Summary Statement Less than 6 months old. Internet statements are not acceptable |
| If you do not have a passport or driving license we can accept
a Gardai ML10 form. In these circumstances no additional information is needed for Identification verification. |
| Additional identification documentation for students |
|---|
| Student identity card Issued by a recognised university/college, bearing a sealed photograph |
| Address confirmation |
|---|
| Original Bank, Building Society or Credit Card Summary Statement Less than 6 months old. Cannot be used if previously used to verify identification. Internet statements are not acceptable |
| Mortgage Summary Statement Less than 12 months old |
| Original Household Utility Bill Less than 6 months old - mobile phone bills are NOT acceptable |
| Notification of determination of tax credits Must be valid for the current/ next tax year |
| Current balancing statement from the Revenue Commissioners Must have been issued within the last 6 months |
| Current Local Authority/ County Council Services Bill Must show address and have been issued within the last 12 months |
| Additional address confirmation documentation for students |
|---|
| University/College letter of acceptance/enrolment offer/request for payment (must have ref number) Must confirm your acceptance onto the course. |
| Central Admissions Office letter of offer/confirmation of place Must show CAO application number and address. Internet download of letter is not acceptable. Must have been issued within last 6 months. |
Don't have the right documents?
If you are not able to provide any of the documents we need, please contact us on the following numbers:
Current accounts: 1850 211 663
Savings accounts: 1850 211 629
Credit cards: 01 702 5489
Student accounts: 1850 211 640
You can contact us from 8am to 6pm Monday to Friday and Saturday 9am to 2pm. Customers with hearing and speech difficulties can contact us by textphone on 1800 924 615.
Credit cards and current accounts with a debit card or overdraft facility
We may need to see copies of your bank/credit card statements and other relevant documentation before we can complete your application.
We will use this documentation to confirm information such as your salary and your mortgage or rent repayments.
It is important that the information you enter when completing the online application reflects what appears in your statements, so you may wish to have these to hand.
Any differences may result in you having to resubmit your application.