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How to Complain - Overview

Step-by-step Complaints Procedure

If you are not completely happy with our service, we'd like to hear about it - that way, we can do something to put it right. At Ulster Bank we do everything we can to make sure our customers get the best possible service. However, sometimes, we do not get things right first time. When that happens, we always encourage you to tell us about your complaint, so that we can correct the matter.

We want to:

  • Make it easy for you to tell us about your complaint.
  • Give your complaint the attention it deserves.
  • Resolve your complaint without delay.
  • Make sure you are satisfied with how your complaint was resolved.
  • Tell you who else you can contact if you are not completely satisfied with our answer.