What if you're not happy with our response?

Our aim is that your concern should be resolved as quickly as possible by staff who have the right experience, knowledge and authority.

However, if you're not satisfied with our action or explanation you can ask for your case to be reviewed at a higher level within the Bank.

Our Customer Relations Unit is a specialist team who will investigate your concern fully and aim to reply within 2 weeks of the date you contact us. If the investigation is likely to take longer, they will keep you fully informed of progress.

You can write to the Customer Relations Manager at the address shown below. Please quote your account number, branch sort code, details of your concern and what you would like the Bank to do to resolve it.

Ulster Bank
FREEPOST
Customer Relations
Retail Markets
PO Box 145
Dublin 2

Alternatively you can telephone the Unit on 01 7025351