What happens if we can't reach agreement?

The Financial Services Ombudsman's Bureau acts independently of the Bank and provides a free service as an impartial adjudicator of unresolved customer concerns.

The Ombudsman can help with most financial complaints. However, there are some limitations on what the Financial Services Ombudsman's Bureau can look into, and further information about this can be obtained from them directly.

If you wish to ask the Financial Services Ombudsman to review your concern you must do this within 15 days of the date of the Bank's final response letter.

The address to write to is:

Financial Services Ombudsman's Bureau
3rd Floor
Lincoln House
Lincoln Place
Dublin 2
Lo-Call 1890 882090

Tel: 01 6620899
Fax: 01 6620890

Email: enquiries@financialombudsman.ie
Website : www.financialombudsman.ie