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Our Security Promise

Our priority is making your Anytime Internet Banking and Mobile Phone Banking experience as safe and secure as possible, so you can enjoy all the benefits of our service without any worries.

Whether you're banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise.

  • We'll refund any money paid out of your account by a fraudster, as long as you've kept your security information secret.
  • We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe.
  • We'll help you protect yourself with tips on staying secure and free tools for extra protection.
  • Remember to take sensible precautions
    Keep your antivirus and firewall software up to date, we also provide free security software from the experts at Trusteer to download and install for added protection.

Click to see further tips to stay safe

For additional peace of mind when banking online or via mobile phone banking, we ask you to follow our additional security guidance:

  • Ensure you keep your computer security products (e.g. antivirus and firewall software) up-to-date and run regular security scans.
  • Use reasonable care when using online or mobile banking. For instance this may include, making sure you log off at the end of each session; not leaving your computer or mobile phone unattended when you're logged on to internet or mobile banking; and being aware of people looking over your shoulder when you're using mobile banking in public.
  • Do not use an account aggregation service (a service provided by another company that allows you to view all your bank details on a single website)
  • Inform us as soon as possible of any potential security breach
  • Remember to always access our online banking service by typing the full website address into your browser, and never click on any links within unsolicited emails which ask you to enter your security details.
  • If you lose your mobile handset ensure you contact your phone operator straight away.