Important Update from Ulster Bank
We understand that these are uncertain times, and many of you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority, and we are closely following advice from Government and the relevant authorities to support you.
If you’re concerned about being affected financially or being unable to get to the bank due to coronavirus (COVID-19), we’re here to help. We will use this page to let you know of what help and support is available, and to give you updates on our services.
Whether or not you availed of a payment break and are concerned about entering into arrears or financial difficulties we have supports in place to help you. To find out more about the options available please follow the link below.
Need to speak to someone?
If you require assistance, please contact your Relationship Manager.
If you do not have a nominated Relationship Manager, please call 0818 211 690.
Alternatively you could email us here to request a call back.
Please note that if you decide to call us, there will be a higher than normal call wait time, and calls may be recorded for training and monitoring purposes.
Did you know, there is now functionality to cancel your Direct Debits without the need to call? Other channels include our new online form which can be accessed here, Anytime Banking or Bankline, further guidance is available on our FAQs. If cancelling via the Online Form, the direct debit cancellation will be actioned in the next 24 hours.
You can also ring our telephone banking team if you need help getting set up on 1850 211 609 or +3531 451 3007 from outside Ireland. We’ll be happy to help. Please note, we are prioritizing help for those customers who need us the most. We are trying to keep our telephony lines open to help customers who are in an emergency situation throughout COVID-19.
Government support available
We are dedicated to supporting businesses affected by COVID-19. As part of the measures to help you during this unprecedented time together with the Strategic Banking Corporation of Ireland (SBCI) and the Department of Enterprise, Trade and Employment (DETE) there are a range of supports to help Irish businesses protect from and react to the COVID-19 pandemic.
- The SBCI COVID-19 Working Capital Loan Scheme is now available for businesses that have working capital requirements as a result of the impact of COVID-19. In addition, the scheme is available to fund innovation, change or adaption of the business to mitigate the impact of COVID-19.
- The COVID-19 Credit Guarantee scheme has been launched on the 07th September 2020 and is available to provide access to funding to support SME, Agri SMEs and Small Midcaps effected by COVID-19. The scheme will be open until the 31st December 2021.
- Microfinance Ireland - announced the doubling of the maximum loan available to micro firms, currently €50,000. For more information visit Microfinance Ireland.
- Enterprise Ireland - announced a €200 million package for enterprise supports including a rescue and restructuring scheme. For more information visit Enterprise Ireland.
- See the latest BPFI Guide to COVID19 Financial Support.