Commercial Cards

Understand your commercial card requirements

Review how you use your existing commercial card programme and consider your need for features such as the payment terms, ability to set transaction limits, restrict spend categories and expenses and management/reporting tools and other benefits for example travel insurance before choosing possible new providers.

When ready to move, the following steps should be taken:

• Close your Ulster Bank Commercial Card account before closing your linked Ulster Bank current account
• Ensure sufficient funds exist in your linked Ulster Bank current account to cover any final payment and closing charges before closing your current account.
• Stop using your Ulster Bank cards if you are using the account switcher process once that process has started.
• Stop using your Commercial Card(s) 7 days before you submit your closure instruction to ensure that all transactions are accounted for in the final payment.  
• Cancel all recurring transactions (e.g. subscriptions like Easytrip/Irish Independent) and you may need to make alternative payment arrangements with the merchant.
• Download any helpful financial and audit information from our online Commercial Cards expense management tools, ClearSpend and/or Smart Data Online before closing your programme with us. Your access to these online Commercial Cards expense management tools stops once your card programme is closed. 
• Provide a copy of our stamp duty paid confirmation letter to your new provider so they can update their systems to reflect the stamp duty payment has already been deducted by Ulster Bank.

Additional information to obtain before closing your card programme

ClearSpend

• Monthly programme statements and transaction files
• Cardholder file
• Audit log

Note: The ClearSpend administrator will be able to access 13 months of rolling detail. Cardholders will be able to access 13 months starting from when they signed up.

Smart Data Online (SDOL)

• Monthly Statements
• Receipt Images
• Transaction information
• Cost Allocations
• Coding structure

See the SDOL Administrator Closure Checklist for further information.  

You’re required to pay card stamp duty annually for the previous year and on closure of each active individual card.  When we close your Ulster Bank Commercial Card, we’ll confirm by letter that you’ve paid the relevant stamp duty.  If you provide a copy of our confirmation letter to your new provider, they can update their systems to reflect the stamp duty payment has already been deducted by Ulster Bank.

There are a few ways to close your card programme with us:

1. Phone our helpdesk

Business Card - 0818 210 278 (+44 345 300 4473 outside ROI) – your programme will start with 5473

One Card - 0818 210 278 (+44 345 300 4473 outside ROI) – your programme will start with 5569

Visa Purchasing Card - 0818 210 279 (+44 345 300 4476 outside ROI) – your programme will start with 4715

2. Completing the card closure form received with your closure letter and return to FREEPOST Ulster Bank, PO Box 13432, Dublin 18.  If you have multiple card programmes, please complete one form per programme. If you require further copies of the closure form, download a copy here or call us on one of the Helpdesk numbers above.

Receiving commercial cards from your new provider

• Test your new commercial cards by making a physical or online purchase.
• Inform service providers of new card details if applicable.
• Instruct users to stop using and destroy their Ulster Bank Commercial Card(s) after testing their new card(s).