Meet Emma

Emma is registered for Anytime Banking but doesn’t use it very often. Emma does not use her Contactless card and prefers to use cash. Emma takes her cash out twice a week in her local branch and only uses an ATM once a month. Emma uses her debit card twice a month and has 6 automated transactions on her account. These are made up of her mortgage direct debit, 3 other utility direct debits and two standing orders.

This is how her fees will break down in a typical month:

Transaction category Price Number of transactions Monthly cost
Contactless €0.01 0 €0.00
Debit card €0.20 2 €0.40
Automated €0.20 6 €1.20
ATM €0.35 1 €0.35
In branch/counter €0.80 8 €6.40
Total   18 €10.35

Emma could reduce her fees by:

Maintaining a cleared balance of €3,000 in her account for each charging cycle. 

  • Taking cash back at point of sale from a participating retailer at €0.20 per transaction or using the ATM (€0.35 per transaction) rather than taking cash at the branch (€0.80 per transaction).
  • Using her Contactless card for transactions under €50 where she sees the Contactless symbol as these transactions have the lowest cost.
  • Registering for Apple Pay or Google Pay to enable her to also complete Contactless transactions via Apple Pay or Google Pay (€0.01). Alternatively she can make in-app Apple  Pay and Google Pay purchases at a reduced cost of €0.20 per transaction and increasing her debit card usage at a reduced cost of €0.20 per transaction as it is also a safer alternative to carrying cash.

As Emma is registered for Anytime Banking, she should consider using Anytime and Mobile Banking instead of visiting the branch, as using Anytime and Mobile Banking would cost Emma less. Emma can also keep track of her account by switching to paperless on Anytime Banking. This will mean she will receive her account statements and mail online. She can review her preferences by clicking on the ‘Paperless settings’ option in the left hand menu within Anytime Banking.