A customer may be vulnerable due to a physical or mental disability, sight or hearing loss, serious illness, stressful life event, financial stress or other issues that may mean a customer needs extra support from us, either temporarily or long-term. As part of the NatWest Group, Ulster Bank customers benefit from a bank-wide programme to improve the experiences of customers in vulnerable situations. Highlighted below are some the key roles and services that we have in place to help our most vulnerable:
Our Community Bankers promote social and financial inclusion through community led financial education and helping our customers (especially the vulnerable), make informed financial decisions through initiatives such as personal financial reviews, scams and fraud workshops and digital tools to manage their personal finances.
We have a dedicated Bereavement Services team to help make things as easy as possible for customers sorting out the financial affairs of someone they have lost.