Our ambition is to be number one for customer service, trust and advocacy and our colleagues are key to achieving this goal. We’re building a healthy and inclusive culture throughout the bank, nurturing the development of our people and helping to make the bank a great place to work.
We continue to change our business and how we structure ourselves to serve our customers. Notwithstanding those changes we have stayed consistent and focused in our objective to engage and motivate our people. We continue to roll out our bank-wide excellence in our leadership programme, make further progress on building a diverse workforce and are always looking to introduce new measures to advance the health and wellbeing of our people.