Help and Support

Meet Cora

Your digital assistant, here to help you 24/7

Introducing Cora

Meet Cora, your digital assistant. Cora is available 24/7 to support you with questions about day-to-day banking. 

Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.

Why ask Cora?


When you access Cora in Anytime Banking or the mobile app, you can search your transactions and order a PIN reminder.


Get an answer on over 200 topics, whether you want to make a payment or find out how to get a new card.

Available 24/7

Here to help all day, every day. No need to call us, get an answer instantly without having to wait to speak to us.

Key features

Change your details

Cora can help you to update your address, phone number, email address or name.

Balance and transactions

In your app or Anytime Banking, Cora can securely see your spending to search your transactions.

Order a PIN reminder

Forgotten your PIN? Get a PIN reminder when you're using Cora in the app or Anytime Banking.

Report a lost card

Cancel your lost card and securely order a new one.

Search our FAQs

Cora can help you access our comprehensive suite of FAQs.

How to chat with Cora

Cora understands best when questions are simple and straight to the point.

Here are a few examples:

  • I want to set up a standing order.
  • How do I make a payment?

Cora might ask you a few questions to make sure you get the right answer and will tell you how to resolve your issue. In some cases, you may be put through to a human colleague.

Where to find Cora

In the mobile app

Go to the home screen of your mobile banking app. Tap ‘Help’ at the bottom of the screen, then 'Chat to Cora' to start a chat. Criteria apply.

In Anytime Banking

Log into Anytime Banking. From the home screen, click the ‘Need help?’ box on the right hand side to start a chat. Criteria apply.

On our website

You can find Cora in the 'Need Help?' box on the bottom right hand side of your screen waiting to help on some of our web pages (including this one).