Coronavirus (COVID-19)
An update from Ulster Bank
We understand that these are uncertain times, and many of you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority, and we are closely following advice from Government and the relevant authorities to make sure that we are prepared.
If you’re concerned about being affected financially or are unable to get to the bank due to coronavirus (COVID-19), we’re here to help. We will use this page to let you know of what help and support is available, and to give you updates on our services.
If you have not availed of a first COVID-19 payment break, have already availed of a six month COVID-19 payment break or you are struggling financially, we have other supports in place to help you here or you can contact us on 1800 435 763 to request a Temporary Arrangement while you complete and submit a Standard Financial Statement to us in order for an assessment to be completed on how best we can support you.
Important Message:
Please note calls may be recorded for training and monitoring purposes. If you are not registered for mobile banking and need help to do so, read our step by step guide on registering for mobile banking.
Help managing your money
We know you may be worried about being impacted financially due to coronavirus (COVID-19), and we want to support you. We have put a range of measures in place to help support you if you're experiencing financial difficulties as a result of the outbreak:
Help if you can't get to the bank
Manage your everyday banking
Use our mobile app and Anytime Internet Banking*
Our mobile app and Anytime Internet Banking are available to help you manage your everyday banking needs without having to leave your home.
Did you know, there is now the functionality to cancel your Direct Debit’s without the need to call? Other channels include our new online form which can be accessed here, Anytime and further guidance is available on our FAQs. If cancelling via the Online Form, the direct debit cancellation will be actioned in the next 24 hours.
You can also ring our telephone banking team if you need help getting set up on 0818 210 275 or +353 1804 7475 from outside Ireland. We’ll be happy to help. Please note, we are prioritising help for those Customers who need us the most. We are trying to keep our telephony lines open to help customers who are in an emergency situation throughout COVID-19.
*Criteria applies.
Other ways we could help
Coronavirus Scams
We want to keep you safe. Scammers are taking full advantage of the worry and uncertainty being caused by coronavirus. It could be easy to let your guard slip, but keeping your money safe and secure really is more important than ever.
With scammers looking to exploit every opportunity they can, you’re more likely than ever to be a target of their tricks. Don’t become a victim – by sharing the tactics scammers are using right now, we can help you keep you, your family, friends and those in your local community safe. For more information on how we can help keep you and your money safe and secure, please visit our security centre.
Branch & Service Updates
Service Status
We are closely monitoring the official guidance from the World Health Organisation, as well as local health authorities and have operational resilience plans in place that reflect this guidance to ensure we can continue to serve our customers.
Latest guidance on coronavirus and other service updates can be found on our service status page.
Branch Locator
To find which of our branches are currently open and their opening hours, please visit our branch locator.