Vulnerable & Elderly Customers

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When impacted by Coronavirus

Helping those vulnerable or aged 70 and over access their money

We understand these are uncertain times and you may be worried. We want to assure you that looking after our customers and colleagues is our number one priority. If you are concerned about being affected financially or being unable to get to the bank due to coronovirus this page is here to help.

You can do your banking from home

During this time we want to make it as easy as possible for you to manage and look after your money. That's why we have made it easy to start using our mobile app and Anytime Banking.

* Criteria applies

Help with the mobile app

Help with Anytime Banking

Need to speak to someone

We have created a dedicated team of Customer Care experts, contact us on 1800 656 001.

This helpline can make banking while self-isolating a little easier if you are a vulnerable customer. You can even order a Companion Card to allow them to pay for your shopping on your behalf. Usage criteria and limits apply, please call for further information.

This dedicated Freephone line will be open from 8am to 8pm, 7 days a week.

Please note calls may be recorded for training and monitoring purposes. The cost of your call will depend on what phone line you're using.

Fake cures

Be alert to suspicious phone calls, texts or emails about Coronavirus from anyone claiming to be from the bank or other trusted organisations. We'll never ask you for your full PIN, password, card reader codes, one time passcodes or to move money from your account.

World Health Organisation impersonation emails

These emails appear to be from trusted organisations such as the World Health Organisation (WHO). They'll contain an attachment, claiming to have safety measures to combat Coronavirus. But the attachment actually infects your device with keyloggimng software that monitors your online activity and captures your information. Remember, never download attachments from emails you've received out of the blue.

Tax refunds linked to Coronavirus

You'll receive an email saying your entitled to a tax refund due to Coronavirus. The link will take you to a fake government website that will capture your financial information. Remember, the Office of the Revenue Commissioners won't contact you by email about tax refunds and you can report emails like this to webmaster@revenue.ie

Bitcoin Payments

Emails claiming to be from the Centres for Disease Control and Prevention (CDC) or the World Health Organisation (WHO), may request Bitcoin payments. You'll be told that you're donating towards a cure or paying for essential Coronavirus information. These emails are fraudulent and you wont receive anything for payments made. Never click a link or make a payment to emails you've received out of the blue.

A BPFI Guide to help customers manage their money

Check Ulster Bank's service status