You can check your contact details via the App by tapping the profile icon (top right) and selecting “Manage your personal details” or by selecting Help icon and selecting ‘Message us’ then entering a message requesting to check your contact details, you can also request your contact details to be updated here.

On Anytime banking, you can view your contact details under ‘Your details’ tab on the main menu and you can also request them to be update here.

If you do not have Anytime Banking or the Mobile App, you can call us on 0818 210 261 to update your contact details. 

Ulster Bank is closing, and our team has begun to close current and deposit accounts. If your six month closure notice period has passed and your deadline has been reached, your account will be queued for closure. In line with Ulster Bank’s commitment to withdraw in an orderly manner, the Bank is commencing this process in a careful and controlled way, beginning with those whom Ulster Bank believes are no longer reliant on their accounts.

Once this happens, you will no longer be able to use your account. Any direct debits, standing orders or future dated payments will not be made. Any payments into your account such as your salary, pension, social welfare will not be paid into the account. They will be returned. 

If you are still relying on your personal bank account and in need of support, please contact us immediately. Visit ulsterbank.ie, your local branch, or call 0818 210 260. If you need extra support, call our Vulnerable Customer Line on 1800 656 001.

Ulster Bank is closing, and our team has begun to close current and deposit accounts. If your six month closure notice period has passed and your deadline has been reached, your account will be queued for closure. In line with Ulster Bank’s commitment to withdraw in an orderly manner, the Bank is commencing this process in a careful and controlled way, beginning with those whom Ulster Bank believes are no longer reliant on their accounts.

There are a number of reasons why you might have limited access to your account, e.g. you requested that all named account holders must consent to access any money in the account or payments in/out have been blocked on your account by the bank. We may need additional information from you to allow the account to be closed or to access any remaining balance in your account. Please call us on 0818 210 260 if you need further information.

If your account is open but has not been used for a long period of time, you will need to contact our team for information on how to close it.  Our Telephony team can help you. Please call 0818 210 260 or visit a Branch (open until end of April). 

• If you have an ROI closed dormant account with Ulster Bank, you will need to complete the  Banking & Payments Federation Ireland (BPFI) Dormant Account reclaim brochure with as much information as possible, all account owners must sign Part C of the brochure at the bottom. We can also arrange to have the form sent to your home address* if you call our Telephony Team on 0818 210 260
• You should return the form and any supporting documents to us. If your nearest branch is closed or you are unable to visit a branch you  should return the form and Identification certified by a Notary to: Dormant Accounts. Ulster Bank Head Office, Block 8, Central Park, Leopardstown, Dublin 18, D18 N153
• Photographic Identification is required as part of the reclaim for one account owner only e.g., Current valid signed full passport or full current Republic of Ireland, Northern Ireland or United Kingdom driving license (with photocard) this will need to be presented at their nearest branch or signed by a Notary.**

If you can also provide a copy of the account statement for certification this will aid the reclaim process.

• If you are claiming funds in another person’s name, the appropriate authority to operate on behalf of the account owner e.g., Full Power of Attorney document will require to be presented at the branch also for copy and certification in addition to photographic identification for the claimant.

Reclaims are submitted to the National Treasury Management Agency (NTMA) weekly and funds paid weekly; if you prefer an electronic transfer (other than a cheque) then the beneficiary bank details should be included on your BPFI Dormant Account reclaim form.

Ulster Bank is closing, and our team has begun to close current and deposit accounts. If your six month closure notice period has passed and your deadline has been reached, your account will be queued for closure. In line with Ulster Bank’s commitment to withdraw in an orderly manner, the Bank is commencing this process in a careful and controlled way, beginning with those whom Ulster Bank believes are no longer reliant on their accounts.

Once this happens, you will no longer be able to use your account, and cannot make any payments using your debit card.

If you are still relying on your personal bank account and in need of support, please contact us immediately. Visit ulsterbank.ie, your local branch, or call 0818 210 260. If you need extra support, call our Vulnerable Customer Line on 1800 656 001.

Ulster Bank is closing, and our team has begun to close current and deposit accounts. If your six month closure notice period has passed and your deadline has been reached, your account will be queued for closure. In line with Ulster Bank’s commitment to withdraw in an orderly manner, the Bank is commencing this process in a careful and controlled way, beginning with those whom Ulster Bank believes are no longer reliant on their accounts.

Once this happens, you will no longer be able to use your account, and cannot make or receive any payments on your account/s.

If you are still relying on your personal bank account and in need of support, please contact us immediately. Visit ulsterbank.ie, your local branch, or call 0818 210 260. If you need extra support, call our Vulnerable Customer Line on 1800 656 001.

Ulster Bank is closing, and our team has begun to close current and deposit accounts. If your six month closure notice period has passed and your deadline has been reached, your account will be queued for closure. In line with Ulster Bank’s commitment to withdraw in an orderly manner, the Bank is commencing this process in a careful and controlled way, beginning with those whom Ulster Bank believes are no longer reliant on their accounts.

Once this happens, you will no longer be able to use your account, and the payment will have been returned to the original creditor. Please contact the creditor to arrange the payment to another bank account. 

If you are still relying on your personal bank account and in need of support, please contact us immediately. Visit ulsterbank.ie, your local branch, or call 0818 210 260. If you need extra support, call our Vulnerable Customer Line on 1800 656 001.

For the first missed repayment there will be no impact on your credit rating as per the guidelines from the Central Bank of Ireland.  If you miss a payment through no fault of your own as part of switching bank accounts, and once the payments are again up to date this will not show on your credit report. 

There will be no impact on your credit rating for missed payments if it is as a result of your moving and switching your account to another provider. This means if you miss payments through no fault of your own as a result of switching bank accounts, and once they are set up again and are up to date, it will not show on your credit file. 

If you are not satisfied with any aspect of our service, you can tell us about your concerns in any of the following ways:

• Online - If you would like you can let us know what has gone wrong by completing our Online Complaint Submission Form at www.ulsterbank.ie
• By phone - To help us understand what has gone wrong and how we can help, some customers find it easier to talk through their issues. To talk to a member of staff, you can call us on 1800 200 162 or if calling from abroad 00353 1 709 2042
• In writing - Send a letter with details of your complaint, your account number and sort code to your branch or to: Ulster Bank - Freepost, Customer Care, 3^rd Floor, Block B Central Park, Leopardstown, Dublin 18
• In person - If you prefer to speak to us in person, you are welcome to visit one of our branches. To find your nearest branch use our branch locator on www.ulsterbank.ie

Your access to Anytime Banking and Mobile App will not be affected. Only the account that has become non-operational will not be visible on online banking and mobile app. Any other accounts that remain open will continue to be visible.

Yes, you can continue to use your personal overdraft facility.           

NB: Any overdrawn balance(s) must be repaid in full prior to your account(s) being closed. It is important to note, if you rely on an overdraft facility you will no longer have access to the overdraft facility on your account(s) at the end of this notice period.

We are currently communicating directly with Current account holders via email/letter to provide up to six months advance notice to choose a new bank; move to that bank; and close your Ulster Bank account(s). You may have already received this notice, it is therefore important to note the date outlined in your letter.                                     

You may need to consider this when opening a personal account with your new provider. The new account and any application for an overdraft facility will be subject to the new providers terms and conditions.

If the overdrawn balance is not repaid in full prior to your account(s) being closed, your credit rating may be affected, and you may find it difficult to borrow money in the future. If you need support with repaying your overdrawn balance, are in financial difficulty, or are in a vulnerable situation we continue to be here to help you, please contact us on 0818 210 260 (00353 1804 7475 if calling from abroad) or visit your local branch to discuss your options.                      

Yes, you can reduce your personal overdraft facility limit upon request. You will need to contact your local branch to arrange. Please note that you can no longer reduce an overdraft limit on the online Anytime / Mobile banking applications

Ulster Bank Ireland DAC is no longer accepting any new personal overdraft application requests.       

There are some exceptions for existing Customers to assist with personal emergency situations click here for more information. 

NB: Any overdrawn balance(s) must be repaid in full prior to your account(s) being closed. It is important to note, if you rely on an overdraft facility you will no longer have access to this on your account(s) at the end of this notice period.   We are currently communicating directly with Current account holders via email/letter to provide up to six months advance notice to choose a new bank; move to that bank; and close your Ulster Bank account(s). You may have already received this notice, it is therefore important to note the date outlined in your letter.                                                         

You may need to consider this when opening a personal account with your new provider. The new account and any application for an overdraft facility will be subject to the new providers terms and conditions.         

If you need support with repaying your overdrawn balance, are in financial difficulty, or are in a vulnerable situation we continue to be here to help you, please contact us on 0818 210 260 (00353 1804 7475 if calling from abroad) or visit your local branch to discuss your options. 

Ulster Bank Ireland DAC is no longer accepting any new application requests from personal customers for this purpose.                                                                 

You may need to consider this when opening an account with your new provider. The new account and any application for an overdraft facility will be subject to the new providers terms and conditions.                           

NB: Any overdrawn balance(s) must be repaid in full prior to your account(s) being closed. It is important to note, if you rely on an overdraft facility you will no longer have access to this on your account(s) at the end of this notice period. You may need to consider this when opening an account with your new provider. The new account and any application for an overdraft facility will be subject to the new providers terms and conditions.

If you need support with repaying your overdrawn balance, are in financial difficulty, or are in a vulnerable situation we continue to be here to help you, please contact us on 0818 210 260 (00353 1804 7475 if calling from abroad) to discuss your options.

We are currently communicating directly with all personal current account holders via email/letter to provide up to six months advance notice to choose a new bank; move to that bank; and close your Ulster Bank account(s). You may have already received this notice, it is therefore important to note the date outlined in your letter.

NB: Any overdrawn balance(s) must be repaid in full by the end of this account closure notice period. It is important to note, if you rely on an overdraft facility you will no longer have access to the overdraft facility on your account(s) at the end of this notice period.

You may need to consider this when opening an account with your new provider. The new account and any application for an overdraft facility will be subject to the new providers terms and conditions.                                                                     

If the overdrawn balance is not repaid in full prior to your account(s) being closed, your credit rating may be affected, and you may find it difficult to borrow money in the future. If you need support with repaying your overdrawn balance, are in financial difficulty, or are in a vulnerable situation we continue to be here to help you, please contact us on 0818 210 260 (00353 1804 7475 if calling from abroad) or visit your local branch to discuss your options.

Here is a quick reference table outlining each item that is being removed for Personal Customers, the fee amount/interest rate prior to the removal and the scheduled date of removal:

*Overdraft interest continues to be applied on all overdrawn balances, including any excess amount.
** Transaction fees will continue to apply.

Please note:

• All fees and surcharge interest listed in the above table are being removed permanently to support customers in their transition to a new Financial Provider. Fees and charges relating to the above products are listed in our Guide to Personal Accounts Fees and Interest brochure and our Schedule of Services Payment & International Banking Charges brochure.
• All other fees and charges not listed in the above table for removal will continue to apply, where applicable. 

Surcharge interest is the unauthorised overdraft interest that applies to balances over the limit in place on an account. It is applied to an account on a specific date each month. The next scheduled date for interest application is 09 September 2022 for interest accrued from 18 July 2022 – 21 August 2022. This means surcharge interest accrued up to and including 17 August 2022 will be deducted from accounts on 09 September 2022. After the 09 September 2022 no surcharge interest will be deducted if accrued on an unauthorised overdraft.

The interest rate remains unchanged. You will be charged the existing arranged Overdraft interest rate only, on the entire balance at the rate for your account type. Please refer to pages 11-13 of A guide to Personal Accounts Fees and Interest brochure for a list of the interest rates for each product.

Please see below quick reference table outlining the two possible overdrawn positions and Interest applicable after Surcharge Interest is removed on 18 August 2022:

The Monthly Maintenance fee for the period 16 July 2022 and 19 August 2022 will be deducted from your account on 09 September 2022. This will be the final monthly maintenance fee charge on your account. 

Yes you can order a copy statement or a transaction history list on your personal account by calling our Customer support team on 0818 210 260 (00353 1804 7475 if calling from abroad) or alternatively visit your local branch. Please note the following:

• A closing account statement will automatically be generated and issued out to your home address by post Or if registered via email within 7-10 working days after you close your account. If you have only recently closed your account you do not need to take any further action
• The copy statement or THL (Transaction history listing) will issue to the address recorded on the Banks systems. If you need to check the mailing address recorded on our system please contact our Customer support team on 0818 210 260 to discuss.
• There is no fee to request a copy statement or transaction history list after you close an account
• The maximum period you can order a copy statement or transaction history listing is 7 years. If you require a copy statement beyond this date range please contact our Customer support team on 0818 210 260 and have the following information to hand;
  • Account Sort Code & Account Number
  • Account type
  • Customer Name(s) on account
  • Statement Date from - Date to
  • Recorded Address on Bank account

Note: If you require duplicate statements on a business bank account please visit our Business Banking Support Hub for more information  https://www.ulsterbank.ie/business.html

When closing your account, please destroy your card by cutting it up (through the signature box and magnetic strip, and if you have a chip card ensure the chip is cut in half).

You can check your contact details via the App by tapping the profile icon (top right) and selecting “Manage your personal details” or by selecting Help icon and selecting ‘Message us’ then entering a message requesting to check your contact details, you can also request your contact details to be updated here.

On Anytime banking, you can view your contact details under ‘Your details’ tab on the main menu and you can also request them to be update here.

If you do not have Anytime Banking or the Mobile App, you can call us on 0818 210 261 to update your contact details.

 Log in to Anytime Internet Banking at www.anytimebanking.ulsterbank.ie.

• Select 'Statements' from the main menu and then 'View, save and print PDF statements and certificates of interest (up to 7 years)' from the 'Your accounts' section
• Select the account you want the statement for, and then 'Next'
• From the list of available statements select the one you need to print, and then 'View Statement'
• Select 'Download Statement (PDF)' at the start of the page

If you do not have Anytime Banking or the Mobile App, you can call us on 0818 210 260 to update your contact details.

You can reclaim any credit balances from your account by submitting a credit balance reclaim form to the Bank.

Please contact a branch or call our Telephony team (Tel: 0818 210 260 – 24/7 Monday – Sunday), who can send you this form by post. Alternatively, you can download the form from the Ulster Bank website. Please see the link below:

Balance Reclaim Form

When submitting the reclaim form, you will be required to provide certified photographic identification and address verification. You may need to provide supporting documentation depending on your circumstances, which we will advise you of. To certify the documents, you can bring them to the branch or if submitting online they can be certified through the Hooyu online portal. If you cannot submit your documentation to a local branch, you can do it online. We can provide you with a secure link to upload your documentation via our system Hooyu.

Yes, a third party may be able to reclaim your money on your behalf depending on your personal circumstances. A Balance Reclaim Form will need to be completed along with supporting documentation. We will advise what documents are needed to support the claim when you contact the Bank All parties (You and your representatives) will be required to provide certified photographic identification and address verification.

Documents can be certified by submitting original documents to a branch or by the personalised link sent to your email address.

If you are not able to come into the branch, the form can be completed online and supporting documents submitted online also. Once you have completed the online reclaim form, we will issue a secure personalised link to your email account, where you can upload your documentation which will be processed by our team.

If you do not have access to an email account, please call our telephony team on 0818 210 260 or contact a branch to discuss how we can support you.