Mobile transaction lists explained
Understanding your mobile app
- Account - Name of the account the statement covers
- Date – The date when the transaction was performed by yourself or claimed by the retailer
- Description – This provides a summary of the transaction
- Paid in – Value of the transaction paid (credited) into the account
- Paid out - Value of the transaction taken out (debited) from the account
- Balance – Indicates the current available balance of the account
Payments made by using your debit card in a shop
When you buy something in a shop using your debit card, your ‘available funds’ are decreased by the amount you have spent. However your 'balance' will only change when the retailer claims the funds from your account. Its at this point that you will be able to see the transaction on your statement and your balance is reduced.
Retailers can take up to 4 days to claim the funds from your account.
The description of the transaction will appear on your mobile banking statement. You can reveal more information by expanding the transaction row. This will display the last four digits of your card number, the date of the transaction, the name of the retailer and usually their location.
Regular payments like direct debits or standing orders
When a standing order or Direct Debit is claimed from your account, your balance and available funds will be reduced by the amount of the claim.
For example, if your regular payment is due to be paid on a Monday, your balance and available funds are usually reduced by the amount of the transaction on the previous Saturday morning.
On your mobile banking statement, the retailers name is displayed for a Direct Debit. The name of the payee is displayed for a standing order.
Salary payments on your statement
Most salary payments are made automatically and should appear on your mobile statement the day the payment is due.
Online payments on your statement
If you make a one-off, online payment to another person or a company, your balance and available balance are usually updated instantly. Your payment will usually reach the recipient within 2 hours.
If the payment is made after 6:30pm, the payment will appear to be made on the following day but your balance and available balance are usually reduced immediately.
The payment will usually appear on your statement as 'CALL REF.NO.XXXX' where XXXX is a unique number that identifies your online banking session. Once our systems complete their processing (usually overnight) a full description will be displayed on your statement as well as the original call reference number.
Funds paid in at a branch
If you pay in cash, it is immediately reflected in your balance and available funds. This will appear as a 'Teller transaction' on your mobile banking statement. The sort code of the branch you used will also be displayed in full online statements on the following business day.
If you pay in a cheque, it will appear in your balance on the following day but your available funds are not increased until the cheque is cleared. This usually takes 3 days.
Cheques can be returned unpaid, so you should allow at least four full working days before you use money from a cheque you've paid in. In some cases, because cheques may still come back unpaid after this time, it may take up to five working days for a cheque to clear and postal delays can extend this period further.
