When you buy something in a shop using your debit card, your ‘available funds’ are decreased by the amount you have spent. However your 'balance' will only change when the retailer claims the funds from your account. Its at this point that you will be able to see the transaction on your statement and your balance is reduced.
Retailers can take up to 4 days to claim the funds from your account.
The description of the transaction will appear on your mobile banking statement. You can reveal more information by expanding the transaction row. This will display the last four digits of your card number, the date of the transaction, the name of the retailer and usually their location.
If you make a one-off, online payment to another person or a company, your balance and available balance are usually updated instantly. Your payment will usually reach the recipient within 2 hours.
If the payment is made after 6:30pm, the payment will appear to be made on the following day but your balance and available balance are usually reduced immediately.
The payment will usually appear on your statement as 'CALL REF.NO.XXXX' where XXXX is a unique number that identifies your online banking session. Once our systems complete their processing (usually overnight) a full description will be displayed on your statement as well as the original call reference number.
If you pay in cash, it is immediately reflected in your balance and available funds. This will appear as a 'Teller transaction' on your mobile banking statement. The sort code of the branch you used will also be displayed in full online statements on the following business day.
If you pay in a cheque, it will appear in your balance on the following day but your available funds are not increased until the cheque is cleared. This usually takes 3 days.
Cheques can be returned unpaid, so you should allow at least four full working days before you use money from a cheque you've paid in. In some cases, because cheques may still come back unpaid after this time, it may take up to five working days for a cheque to clear and postal delays can extend this period further.
You can view your full statements for current accounts, package accounts, saving accounts (including ISA) and credit cards within our online and mobile banking services.
In addition to this, within online banking a mini-statement is provided on the Account Summary page as a quick reference to your 6 most recent transactions for these accounts, as well as for your mortgage and loan.
When you use your debit card within a shop, your available funds are usual decreased by the amount of your purchase but there will not be an immediate impact on your balance and the transaction will not instantly appear on your statement. Retailers can take up to 4 days to claim the funds and from that point, the transaction will clearly be displayed within your statement.
When you make a one-off, online payment to another person or a company, your balance and available funds are usually instantly updated and your payment will reach the recipient within 2 hours, if made before the daily payment cut off time. The transaction will clearly be displayed within your statement.
Information can be presented differently, on alternative statements, due to the means that we provide it and the available space associated with each statement type (e.g. your mini-statement, mobile banking statement, online statement and paper statement).