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Changing your details

If you need to change the bank account your loan is paid from to a new provider, you can do this in either of the below ways:

If you already have a new account set up with your new provider, you can update/amend your Personal Loan Direct Debit information by calling the Ulster Bank Customer service team on 0818 210 260 and providing your new current account IBAN & BIC details over the phone. Alternatively, you can visit your local Branch and provide your new details there. Locate your nearest branch.

If you are going to Switch your Ulster Bank Current account to a new provider, once your new account is opened, you will complete a Switcher Pack with them. Your new Current account provider will contact us to start the switch and we will provide them with a list of your Direct Debits (a copy will also be sent to you). We will update your new IBAN and BIC on your Ulster Bank Personal Loan Direct Debit once we receive the switcher pack.

If you need to change your monthly repayment date, please visit us in branch where we will be happy to help. Locate your nearest branch.

If you need to change the name or address related to your loan, there are numerous ways that you can let us know.  Find out your different options here.