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Anytime Banking

Your statement & transactions explained

Stay in control of your finances when reviewing your statements and transactions.

Understanding your statement and transactions

Statement reference table - Our list of payment abbreviations

Unrecognised transaction guide - View our retailer A-Z guide

View card payment support zone - don't recognise debit or credit payments?

Report fraud on your account - We are here to help

Log into Anytime Banking

What's the difference?

Statements

Statements only show cleared transactions.
They have a set date range, usually monthly
Can be downloaded as a PDF for your records

Transaction lists

Show cleared and uncleared transactions such as cheques
You can set the range and layout of a transaction list
Transaction lists in Anytime Banking can be expanded to show more information on a single transaction

Further information

Debit card payments Close

When you buy something in a shop using your debit card, your ‘available funds’ are decreased by the amount you have spent but your “balance” won’t change and you won’t be able to see the transaction on your statement.

Retailers can take up to 4 days to claim the funds from your account. That is when your balance is reduced.

On your Account Summary mini-statement, the transaction will appear as “Debit Card Transaction”. You can also see more information with the tool tip when you hover your mouse over the transaction on your mini-statement.

On your full statement, the last four digits of your card number, the date of the transaction and the name of the retailer are shown.

Find out more about your debit card.

Online payments Close

If you make a one-off, online payment to another person or a company, your balance and available balance are usually updated instantly. Your payment will usually reach the recipient within 2 hours.

If the payment is made after 6:30 pm, the payment will appear to be made on the following day but your balance and available balance are usually reduced immediately.

The payment will usually appear on your statement as “CALL REF.NO.XXXX” where XXXX is a unique number that identifies your Anytime Banking session. Once our systems complete their processing – usually overnight - a full description will be displayed on your statement as well as the original call reference number.

How long does it take for a transaction to appear? Close

When you use your debit card within a shop, your available funds are usually decreased by the amount of your purchase but there will not be an immediate impact on your balance and the transaction will not instantly appear on your statement. Retailers can take up to 4 days to claim the funds and from that point, the transaction will clearly be displayed within your statement.

When you make a one-off, online payment to another person or a company, your balance and available funds are usually instantly updated and your payment will reach the recipient within 2 hours. The transaction will clearly be displayed within your statement.

How to turn off paper statements Close

It’s easy to turn off paper statements, here’s how. In Anytime Banking click on the “Statements” link and select “Stop or start paper statements”. From here you can decide which accounts you’d like to switch to online statements.

Credit Cards

Pending transactions

You will now be able to see your pending credit card transactions in Anytime Banking. A pending transaction is an authorised transaction that is waiting to be processed – you can see these in your pending transaction list, but they are not reflected on in your current balance. Once a pending transaction has cleared, it will appear in your balance.

See your latest transactions and balance

You can view, search or download your latest credit card balance and transactions when you log into Anytime Banking. Only cleared transactions will show in your cleared balance, search results or any transactions you export or download.

Additional payment details

To help you keep track of your spending, additional information is now available when viewing your credit card transactions online:

The credit card end numbers
The date the transaction cleared
Merchant details including name and location
Easier to identify payments to and from your credit card