Our trusted online identification partner

Confirming your identity


When you're opening an account, or changing details on an account you already have with us, we need to confirm your identity. We may also need you to reconfirm your identity during your time banking with us. We do this through our security partner HooYu. This way we can check your identity while keeping your details completely safe and secure.

We also use Hooyu as a service for you to upload and share important documents with us for a number of other purposes during your time banking with us.


Why HooYu?

HooYu can quickly and safely verify people using ID document authentication and facial biometrics. It’s not only safer, it also speeds up the process when dealing with us.

Providing a digital photo

As part of the ID verification process HooYu will instruct you to make a series of head movements and will capture several digital photo images via your mobile phone camera or webcam.  This is known as the “liveness” check.

Is my information secure?

Yes.  HooYu use an encrypted connection to keep your data secure. They delete all copies of your documents as soon as the identity check is done.

Sharing information

As part of the verification process, we'll share your contact details with HooYu and they will share the identity verification information with us.

How do I share my documents with HooYu?


You will receive an email or text from HooYu with a personalised link.  When you click on this link you will receive detailed instructions on what documents to share and how to upload them.

HooYu Next Steps
Set Tab for lightbox