Additional Support

Ulster Bank is closing, and our team has begun to close current and deposit accounts. We have noticed a material reduction in transactions being undertaken in these currencies and are moving to withdraw the currencies from our Digital Banking propositions (Anytime Banking, Mobile Banking and Bankline).

On 22 September 2023, Ulster Bank will begin the removal of Foreign Currency payments from online channels. Initially, Ulster Bank will remove 7 currencies;

• Czech Koruna
• Hungarian Forint
• Indian Rupee
• Polish Zloty
• Thai Bhat
• Turkish Lira
• United Arab Emirates Dirham

We offer a free service called Banking My Way that allows you to record information about the support or adjustments you need to make banking easier.

You can also let us know any additional support you may need to ensure all of our colleagues are aware of this. The information will be shared on our internal systems and therefore you will not need to repeat these requirements every time you interact with us.

We continue to be here to help you please call us on 1800 656 001 (this dedicated Freephone line will be open from 8am to 8pm, 7 days a week. Call costs may vary and calls from mobiles may not be free).

If you have already registered for Anytime Banking, follow these simple steps. If you have not registered for Anytime Banking, you can contact our telephony team or visit a branch to register for Banking My Way.

• Log into Anytime Banking and select ‘Your Details’ and you will see a section for Banking My Way.

• There will be an option to ‘Find out more about Banking My Way’ and this will take you to a list of FAQs.

• If you wish to create a new Banking My Way record you can select ‘Manage my personal settings’ which will allow you to access the self-service toolkit.

You can find comprehensive information on Dormant Accounts including a claim form from page 8 of the BPFI Guide to Dormant Accounts.*

The Dormant Account Claim Form can be submitted by email to UlsterBankBalanceReclaims@ulsterbank.com or by post to Dormant Reclaims, Ulster Bank Ireland DAC, 11-16 Donegall Square East, Belfast, BT1 5UB.

When submitting the claim form, you will be required to provide certified photographic identification and address verification. You may need to provide supporting documentation depending on your circumstances, which we will advise you of.

Please contact our Telephony team (Tel: 0818 210 260 – 8am to 8pm Monday – Sunday), who can send you this form by post or email.  Documents can be certified by the secure personalised link sent to your email address by our Telephony team.

*This link is included for guidance purposes. Ulster Bank is not responsible for the content of third-party websites.

Yes, our ASU team will continue to support customers to find a long-term sustainable solution. If you are in financial difficulty, it is important that you engage with ASU to complete a financial assessment. This can be completed using our online portal at Struggling Financially - Help and Support | Ulster Bank or you can contact ASU on 1800 435 763 for Mortgage Support and 0818 210 276 for Personal Debt support.

Yes, it is important that you continue to meet the monthly repayments you have agreed with the Bank as part of an alternative repayment arrangement. If your circumstances change and you are no longer able to maintain the agreed payment, then please contact the Arrears Support Unit on 1800 435 763 for Mortgages and 1850 201 210 for Personal Debt.

There is currently no agreement to sell mortgages in arrears to a third party, but it’s important to us to help you manage your mortgage.  Our Arrears Support Unit (ASU) will continue to be available to support you in finding a long-term sustainable solution. If you are in financial difficulty, we can assign a dedicated case manager to help you. If you would like to have a case manager appointed to help you, you can request this by contacting the ASU on 1800 435 763 for Mortgage Support. If this changes in the future, we will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required

Please complete details on the customer request form and our Safekeeping Support Team will be in contact with you to assist with the collection of safe keeping item(s).

Please contact us on 0818 211 461 and we can support your query.

For additional support please call us on 0818 211 461 (+35318047475 if calling from abroad).