Credit Cards

Guide to credit cards

Useful information on credit cards

Understanding the basics

Keeping your credit card safe

Ulster Bank credit cards have lots of free safety measures - all designed to protect your card from fraudulent use.

If your card is lost or stolen, you won’t have to pay for any misuse. You just need to notify us at 1800 245 399 or +44 1268 500813 (if calling from abroad) or by accessing our WebChat service. We will order a replacement card straight away. Calls may be recorded.

Keep your PIN* number safe

Never tell anyone your PIN (Personal Identification Number) - and never write it down anywhere. When you receive a new PIN, memorise it straightaway and immediately destroy the slip.


Purchases made on your credit card are covered by chargeback rights that protect you if you don’t receive your goods or they are defective.

Thinking of applying?

Visit us

Help and support

Call us:

To apply for a new card

Call us on 1890 587 587

Lines are open: 

Monday to Friday: 8.30am - 8pm and Saturday: 9am - 3pm. Calls may be recorded.


Credit card queries

To pay your bill or check your balance, contact our telephone banking service on 1850 424 365.
(+3531 804 7475 if calling from abroad).

To register for telephone banking call 1850 211 461.

Lines are open 24 hours a day. Calls may be recorded.