Thank you for your email
Your complaint has been received
Your complaint has been recorded on our system and we aim to resolve it as quickly as possible.
This may involve calling you so its important to tell you that our calls may display as 'Unknown', 'Private' or 'Withheld' on certain handsets so we will send you a text where ever possible to let you know that we are trying to reach you.
We'll also try to reach you by email if you have provided us with accurate email address details. Please also check your junk email folder as emails may fall directly into here instead of your inbox.
Dependant on the type of complaint you've submitted, regulations allow us up to 40 working days to resolve customer complaints but we hope to do this much quicker and will keep you informed of our progress. If your complaint is a payment related complaint, regulations allow us up to 15 working days to resolve your complaint.
We aim to resolve your complaint straight away. If we're not able to resolve your complaint within 5 working days, we will write to you to tell you why we have not resolved your complaint, who is dealing with your complaint and when we will contact you again.
If you need to contact us in the meantime please email: