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If you think you may have difficulty paying your Ulster bank mortgage, or you are behind in repayments, we can help you through our Mortgage Arrears Resolution Process (MARP). Click here to download our Mortgage Arrears Resolution Process (pdf) brochure. We will help you complete a financial review and we will also look at possible solutions and repayment options best suited to you. We are committed to working with you.
Other organisations providing support
There are lots of organisations that offer free, confidential advice to help you get back on track. You can also get advice tailored to your situation from the Money Advice and Budgeting Service (MABS) using their free online tools. You don’t have to enter your name and it only takes about 20 minutes.
Advice on Insolvency
Insolvency Service of Ireland
Free support if you are in Mortgage arrears
Advice if you are in Mortgage arrears
Information from the Banking and Payments Federation
Guide designed to help you safeguard your finances in the future
BPFI Guide to Safeguarding Your Money Now and in the Future
Things to think about
It's worth getting together some information before you call anyone to talk about your situation. Most organisations will ask about your income, your household expenses, how much you owe and who you owe it to.
Standard Financial Statement
In order to complete a financial review, a Standard Financial Statement (SFS) must be completed. This is a form that banks use to collect financial information so that we can assess your circumstances and come up with a solution to your financial difficulties.
Review the Central Bank’s Guide on how to complete the Standard Financial Statement.
If you need support, one of our team can help you complete the SFS over the phone or you can send it to us by post
For mortgage assistance call us today
From the Republic of Ireland on 1800 435 763
From outside the Republic of Ireland on 0044 2890 538 702
Alternatively you do have the option of completing our Standard Financial Statement and returning it directly to our Arrears Support Unit:
Arrears Support Unit, Ulster Bank, Block B, Central Park, Leopardstown, Dublin 18
At Ulster Bank, we do not apply penalty interest fees or surcharges in relation to mortgage arrears. However, we will continue to charge interest on your outstanding mortgage account balance, including any missed mortgage repayments. Also, where we have legal or administration fees, we will write to tell you about them and they will be applied to your mortgage account when your porperty is sold.