Call us immediately on 1800 245 399
Lines are open 24/7. Calls may be recorded. Call +44 131 549 8186 from abroad or access our webchat service at ulsterbank.ie
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Important Notice about Closure to New Business:
UIster Bank Ireland DAC is no longer accepting any new application requests from personal customers. There are some exceptions to this for existing customers, click here for further information.
Current Accounts
Visa debit cards
Features, benefits and emergency contact numbers
On this page
Lost/stolen cards
Emergency Cash
Call us on 1800 245 399
If your card is lost or stolen, we will automatically cancel your card and let you withdraw cash from our cash machines as soon as you notify us. Find out more
Lines are open 24/7. Calls may be recorded.
Help when abroad
Call us immediately on 0044 131 339 7609
If your card is stopped abroad or you suspect fraud or unusual activity. Calls may be recorded.
Card types
There are three types of cards – serviceCARDs, *debitCARDs and cashCARDs.
serviceCARDs
- Pay for goods and services at home and abroad and withdraw cash worldwide.
- Get cashback from a range of retailers.
- Pay using Contactless wherever you see the Contactless symbol. Retailer limits apply.
- Use it to set up Apple Pay.
ServiceCARDs have all the functionality of debitCARDs, but can also be used at merchants who are unable to connect to the Bank's systems. ServiceCARDs check every transaction for available funds, but if they can’t connect, the payment should still go through.
See here for more information on transaction fees associated with debit card usage
*debitCARDs
- Pay for goods and services at home and abroad and withdraw cash worldwide.
- Get cashback from a range of retailers.
- Use it to set up Apple Pay.
With debitCARDs every transaction is checked for available funds. However, this means that the card can’t be used at merchants who are unable to connect to the Bank's systems. Most merchants can connect, examples of those who can’t include unattended petrol pumps and some card terminals on planes and trains.
See here for more information on transaction fees associated with debit card usage.
*debitCARDs are no longer available to new customers
cashCARDs
- Available with savings accounts only.
- Withdraw cash at home and abroad.
A Government Stamp Duty charge of 12 cent is applied to each domestic cash withdrawal made at an ATM. The total fee paid per annum per card is capped at €2.50 on ATM only cards and €5 on combined ATM and debit cards, and is applied annually in January.
Common questions
My PIN* is blocked, what should I do?
If you enter your PIN incorrectly 3 times in a row at any retailer, you will need to unlock your PIN at any Ulster Bank cash machine by selecting 'Account Services' and 'Unlock PIN'. A message will be displayed to confirm that you have unlocked your PIN.
Don't know your PIN? Contact your branch who will need to send you a 're-advice' of your PIN. Once you receive this, please follow the above instructions to unlock the PIN.
If you enter your PIN incorrectly 3 times in a row at any cash machine, you will need to ask the branch to send you a 're-advice' of your PIN.
*Personal Identification Number