Privacy Policy

Your rights

Your rights

We want to make sure you are aware of your rights in relation to the personal information we process about you. We have described those rights and the circumstances in which they apply in the below.

If you wish to exercise any of these rights, or if you have any queries about how we use your personal information which are not answered here, please contact us between Monday-Sunday (08.00–22.00):

  • Republic of Ireland 01 531 7170
  • From abroad 00353 1 531 7170

Please note that in some cases, if you do not agree to the way we process your information, it may not be possible for us to continue to operate your account and/or provide certain products and services to you.

If you wish to contact our Data Protection Officer directly please email dataprotectionoffice@ulsterbank.com

If you would like a copy of the personal information we hold about you, please click here:

Marketing information

Subject to the marketing preferences you have indicated to us,  we will send you relevant marketing information (including details of other products or services provided by us or other NatWest Group companies which we believe may be of interest to you), by mail, phone, email, text and other forms of electronic communication. 

If you change your mind about how you would like us to contact you or you no longer wish to receive this information, you can tell us at any time by contacting us at any of our branches or contact us by telephone at the following numbers:

Republic of Ireland 1800 283062 – Opening hours are Mon to Sun 08.00 – 22.00
From abroad 00353 1 804 7475

Communications about your account

We will contact you with information relevant to the operation and maintenance of your account (including updated information about how we process your personal information), by a variety of means including via online banking, mobile banking, email, text message, post and/or telephone. If at any point in the future you change your contact details you should tell us promptly about those changes.

We may monitor or record calls, emails, text messages or other communications in accordance with applicable laws for the purposes outlined in the What we do with the data section.