Complaints
At Ulster Bank we always strive to do our best for our customers but on occasion we can get things wrong and we would like you to give us the opportunity to put things right.
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Customer Service Support Centre
When your banking queries need 24/7 answers, ask Cora.
For all your customer service support needs
Whatever you need to know, ask Cora first
Cora never sleeps. Our customer service digital assistant is available 24/7, dealing with questions, or getting you to the right place in no time.
You’ll find Cora in the ‘Need help?’ pop up on the right hand side of our webpages or in your mobile app by tapping on 'Help' followed by 'Message us'.
So now you know where to go first for answers.
App available on most smartphones to customers with Anytime Internet Banking and a Republic of Ireland or international mobile number in specific countries. Anytime Banking available to those aged 11 and over with an eligible Ulster Bank Republic of Ireland account.
Need additional support?
Need support with closing your current/savings accounts?
- Speak to our Closures Team on 0818 210 260 (00 353 1 8047475 if calling from abroad.) Lines are open 8am – 8pm, 7 days a week*
Need extra support closing your account e.g. due to a disability, health condition or because your circumstances have changed. Please dial our dedicated helpline on 1800 656 001 or visit your local branch
*Call costs may vary. Calls may be recorded for training and monitoring purposes.
Coronavirus - Customer Support
If you are concerned about being impacted financially due to Coronavirus or being unable to get to the bank, we are here to support you.
Any Questions?
Compliments
If you have had fantastic service from Ulster Bank then get in touch and tell us about it.
"I had a great web chat. Very informative and gave me more information. I am very likely to move to Ulster Bank after this."
Customer Surveys
We value your opinion, and from time to time contact our customers to obtain feedback on our products and services.
Money worries?
When you find yourself in financial difficulty it's hard to know who to turn to for help. Here at Ulster Bank we are committed to helping our customers when they find themselves struggling to cope financially.
It is important to know that you are not alone so please talk to us and we will be there to help.
Have questions about Brexit?
Visit our hub to find information on Brexit and see what it may mean for you.