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Customer Service Support Centre

When your banking queries need 24/7 answers, ask Cora.

Whatever you need to know, ask Cora first

Cora never sleeps. Our customer service digital assistant is available 24/7, dealing with questions, or getting you to the right place in no time. 

You’ll find Cora in the ‘Need help?’ pop up on the right hand side of our webpages or in your mobile app by tapping on 'Help' followed by 'Message us'.

So now you know where to go first for answers.

App available on most smartphones to customers with Anytime Internet Banking and a Republic of Ireland or international mobile number in specific countries. Anytime Banking available to those aged 11 and over with an eligible Ulster Bank Republic of Ireland account.

Coronavirus - Customer Support

If you are concerned about being impacted financially due to Coronavirus or being unable to get to the bank, we are here to support you.

Any Questions?

Speak to us directly

Call us

Talk to one of our agents on the telephone

Chat with us

Chat with one of our webchat agents online

Tweet us

Get social and send us a message on Twitter

Visit us

Find your nearest branch and come see us

We would like to know what you think

Complaints

At Ulster Bank we always strive to do our best for our customers but on occasion we can get things wrong and we would like you to give us the opportunity to put things right.

Compliments

If you have had fantastic service from Ulster Bank then get in touch and tell us about it.

"I had a great web chat. Very informative and gave me more information. I am very likely to move to Ulster Bank after this."

Customer Surveys

We value your opinion, and from time to time contact our customers to obtain feedback on our products and services.

Money worries?

When you find yourself in financial difficulty it's hard to know who to turn to for help. Here at Ulster Bank we are committed to helping our customers when they find themselves struggling to cope financially.

It is important to know that you are not alone so please talk to us and we will be there to help.

Have questions about Brexit?

Visit our hub to find information on Brexit and see what it may mean for you.

Check how our services are running