No. Ulster Bank services through An Post outlets will cease on 31st March 2023. This has been communicated in national media and included in the branch closure customer notification letter /email.

See below for supporting FAQS for An Post.

Branches will cease transactional services other than transactions to support with account closure requests on the 31^st of March 2023. Customers will no longer be able to make cash/cheque lodgements either at the counter or through internal automation devices (Cash Deposit Machine, Bulk Coin Machine, Automated Deposit Unit) or any form of withdrawal at this or any other Ulster Bank branch (with the exception of ATM services).

Branches will remain open until the 21^st April 2023 to assist with any queries, moving and closing accounts. Additionally, customers will no longer be able to access Ulster Bank services through An Post outlets after the 31^st March 2023. 

There will be services available through our dedicated Customer Support Hub on www.ulsterbank.ie  to support you through this change. Our Telephony service can be contacted on 0818 210 260* (00 353 1 8047475 if calling from abroad). Lines are open 8am – 8pm, 7 days a week. Online banking is also available until you close your accounts.

We have written to our personal account holders providing six months’ notice to move and close current/transactional and savings accounts. If you cannot remember the date that your account is due to close or have not received a letter, please contact us on 0818 210 260* (00 353 1 8047475 if calling from abroad). Lines are open 8am – 8pm, 7 days a week. We have also written to business customers providing 6 months’ notice and business customers can contact their relationship manager or our team on 1800 818 375* for further assistance.

If your account/s remain open and you would like your local branch to help you move and close, you should call into your nearest branch at your earliest convenience so we can help you before we close this branch on the 21st April 2023.

You should complete the process to move your account(s) within the six months’ notice period provided in your account closure letter.

Please note, if you are an Offset Mortgage holder, you do not need to take any action relating to your Offset Mortgage or linked accounts if these products still meet your needs. You will still be able to transact on your Offset linked accounts using alternative ways.  You can find out more information here.

The choice of alternative provider is solely for you to make, and we cannot recommend another financial provider. The Competition and Consumer Protection Commission (CCPC) provides independent product comparison tools to help find another provider, visit www.ccpc.ie/consumers/money-tools ** and for information on switching*** current account(s), visit www.ccpc.ie/consumers/money/banking/switching-accounts.

Details of other financial providers can be found on the Customer Support Hub www.ulsterbank.ie

Customers can continue to make cash or cheque lodgements to their mortgage in branch up to the 31st March 2023. After this date, you will no longer be able to pay your mortgage by cash/cheque in branch.

If you pay by cash or cheque currently, you will need to select an alternative payment method for your mortgage to ensure you can continue to make your repayments after 31st March 2023.

We would encourage you to set up a direct debit for paying your mortgage which you can do online through Manage My Mortgage Manage my Mortgage | Log in

Or

If you call 0818 210 275 we can arrange for a direct debit mandate to be posted out to you. If you pay by cheque, you can continue to do so by posting your cheque to following address, Ulster Bank, Mortgage Operations, Central Park, Leopardstown, Dublin 18. Please allow sufficient time for posting before your mortgage payment is due.

Alternatively you can also call our mortgage team on 0818 210 275 to discuss other options.

We are here to support our customers through this change. For additional support visit https://www.ulsterbank.ie/help-and-support/important-customer-notice.html  call us on 0818 211 461* or 00 353 1 8047475* if calling from abroad. Lines are open 8am – 8pm, 7 days a week or visit your local Branch.

From 24^th April 2023 branches will no longer be available, therefore, if you require additional support from this date onwards you can visit  Ulster Bank Customer Support Hub  or call us on 0818 211 461* or 00 353 1 8047475* if calling from abroad. Lines are open 8am – 8pm, 7 days a week.

We also have a dedicated vulnerable and elderly customer telephone line which goes straight through to our team of customer care experts. Please call 1800 656 001 from 8am to 8pm, seven days a week, for assistance.

Currently there is no change to your Offset Mortgage other than the changes to the Terms & Conditions advised in your letter because of branch closures.  We will continue to keep you informed of changes related to the Banks withdrawal from the Irish market over the course of 2023 and how your Offset Mortgage and linked accounts will be serviced.  In the meantime, please note there is no action for you to take on your Offset Mortgage and linked accounts if they are still meeting your needs.   You will still be able to transact on your Offset linked accounts using alternative ways. Please be aware Ulster Banks planned withdrawal from the market does not impact your legal and regulatory protections.

In February 2021 Ulster Bank announced that it is withdrawing from the market in ROI.

As part of this phased withdrawal we are removing lodgement services for Ulster Bank customers through An Post on the 31st March 2023.

No. The Ulster Bank “services” via Post Offices refer to lodgement services only. All Ulster Bank customers will have received communication from the bank outlining the various options to close their bank accounts.

No. Notification that the An Post service will cease on the 31st March 2023 will be in the national press, on the Ulster Bank website and in Ulster Bank branches.

Yes, cash lodgement services are available via all An Post offices and cheque lodgement services are available at a certain number of offices until 31st March 2023. Details of the Post offices that provide Cheque Lodgement services are available on our website:  https://www.ulsterbank.ie/content/dam/Ulster/documents/RI-Region/ri-personal-banking-brochures/cheque-enabled-post-offices-RIPERPDF0166.pdf

Customers will be able to avail of lodgement services through any Ulster Bank branch for as long as those services are available in branches and for as long as branches remain open. 

Customers will be able to avail of lodgement services through any Ulster Bank branch for as long as those services are available in branches and for as long as branches remain open.

Details of the services available through Post Offices are available on the An Post website  www.anpost.ie

For information on how to close / move your account click on the following link:  https://www.ulsterbank.ie/help-and-support/support-hub.html?intcam=HP-HI-DEF-Default

We want to reassure you that we’re still here to help you with your banking needs. Alternative ways to bank with us are outlined hereunder:

• Mobile and Anytime Banking (our online banking service) - you can manage most of your day-to-day banking quickly and safely online including checking your balance, keeping an eye on your transactions, paying bills or transferring money. Whether you already use online banking or would like to know more about it, please visit our website www.ulsterbank.ie. You can also contact any of our branches for support.
• Over the phone – we’ve a dedicated telephone line for customers who need additional support which goes straight through to our team of customer care experts. Please call 0818 210 260 from 8am to 8pm, seven days a week, for assistance. Business Customers can contact 1800 818 375 Monday through Friday 9am to 5pm for assistance.
• Cora, our digital assistant - you might want to speak to our digital assistant, Cora, who is available to chat 24/7. She can help you with day-to-day queries you may have such as branch opening hours or how to make a payment.
• Manage my Mortgage - You can manage your Ulster Bank mortgage online to help you stay in control. You’ll be able to view your current balance, check your monthly payment and due date or set up a direct debit. To manage your mortgage online, you’ll just need your mortgage account number, surname and date of birth.
• Paying your Credit Card – there are a range of options available:
  • In branch by cash or cheque
  • Mobile App
  • Anytime phone/internet banking
  • Other bank’s online and phone banking
  • Cheque payment by post

Further details are here (link to https://www.ulsterbank.ie/credit-cards/paying-your-credit-card.html)