Service Status

How our services are running and updates on planned maintenance

What's this all about?

Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.

Planned System Updates

In order to keep our systems up to date, we sometimes need to carry out essential maintenance. So that we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.

When we have essential maintenance planned outside of these times, we will update the information below with the specific times and services affected. We are sorry for any disruption that this may cause you.

Coronavirus - we're here to support you

All of our Digital Channels are available to you - including our Mobile Banking App which has a 24/7 Chat and Messaging Service.

Updates to branch opening hours can be found here.

If you are concerned about being impacted financially due to Coronavirus, or being unable to get to the bank, we are here to support you. 

Visit our Coronavirus page for additional support and guidance available or refer to our FAQs.

Our mobile app and anytime banking are available to help you manage your everyday banking needs without having to leave your home.  Further guidance can be found here on our ways to bank page.

If you are struggling financially you can find additional support here.

If you are concerned about proceeding with travel arrangements please contact the company you have booked with for further guidance.

If you need our help:

- Send us a private message on social media

- Message us securely in our app

We’re monitoring the situation closely and will provide updates here

Be alert to suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about Coronavirus.  Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

Our Services

Digital and Mobile Services

Mobile App

Service working normally

Anytime Banking

Service working normally


Service working normally

Payments and Cards


Service working normally

Credit Cards

Service working normally

Debit Cards

Service working normally

Branch, ATM and Telephone Services


Kilcock will be closed for repairs from 5th December to 9th December


Service working normally

Telephone Services

Service working normally

Something else we can help you with?