Credit Cards

Customers in Financial Difficulty

If you are in financial difficulty and need additional support, please contact our Financial Health & Support team on 01 7025257 (0044 1268 508018 if calling from outside Republic of Ireland). Our lines are open 8am to 8pm Monday to Friday and Saturdays 8am to 1pm.

Frequently Asked Questions

What happens if I have a credit balance on my Credit Card Account Close

€5 or Less

Credit balances of €5 or less will be donated to charity unless you request this refund by contacting the Card Centre on 0818 210 261 (lines open 24 hours a day including Bank Holidays; if phoning from outside the Republic of Ireland call +44 1702 275524).

Over €5

For credit balances over €5 please contact the Card Centre on 0818 210 261 (lines open 24 hours a day including Bank Holiday; if phoning from outside the Republic of Ireland call +44 1702 275524) to arrange a refund. Please have your bank account BIC and IBAN to hand. Unclaimed credit balances of €100 or less, will be donated to one of our chosen charities.

Why can I no longer see my Credit Card Account on the Mobile App/Anytime Internet Banking Close

Your account is now closed and there is no balance outstanding, therefore you no longer have access to the Mobile App/Anytime Banking. You will receive a final credit card statement via post confirming your balance is zero.

Need additional support?

If you want to speak with our team, please call the Credit Card Centre on 0818 210 261 (lines open 24 hours a day including Bank Holidays), if phoning from outside the Republic of Ireland call +44 1702 275524.*

*Call costs may vary. Calls may be recorded for training and monitoring purposes.