We offer a free service called Banking My Way that allows you to record information about the support or adjustments you need to make banking easier.
You can also let us know any additional support you may need to ensure all of our colleagues are aware of this. The information will be shared on our internal systems and therefore you will not need to repeat these requirements every time you interact with us.
We continue to be here to help you please call us on 1800 656 001 (this dedicated Freephone line will be open from 8am to 8pm, 7 days a week. Call costs may vary and calls from mobiles may not be free).
If you have already registered for Anytime Banking, follow these simple steps. If you have not registered for Anytime Banking, you can contact our telephony team or visit a branch to register for Banking My Way.
• Log into Anytime Banking and select ‘Your Details’ and you will see a section for Banking My Way.
• There will be an option to ‘Find out more about Banking My Way’ and this will take you to a list of FAQs.
• If you wish to create a new Banking My Way record you can select ‘Manage my personal settings’ which will allow you to access the self-service toolkit.
If you are not satisfied with any aspect of our service, you can tell us about your concerns in any of the following ways:
If you would like you can let us know what has gone wrong by completing our complaint form.
• By phone
o help us understand what has gone wrong and how we can help, some customers find it easier to talk through their issues. To talk to a member of staff, you can call us on 1800 200 162 or if calling from abroad 00353 1 709 2042.
• In writing
Send a letter with details of your complaint, your account number and sort code to your branch or to: Ulster Bank - Freepost, Customer Care, 1st Floor, Block B Central Park, Leopardstown, Dublin 18
• In person
If you prefer to speak to us in person, you are welcome to visit one of our branches. To find your nearest branch use our branch locator on www.ulsterbank.ie
Yes, our ASU team will continue to support customers to find a long-term sustainable solution. If you are in financial difficulty, it is important that you engage with ASU to complete a financial assessment. This can be completed using our online portal at Struggling Financially - Help and Support | Ulster Bank or you can contact ASU on 1800 435 763 for Mortgage Support and 0818 210 276 for Personal Debt support.
Yes, it is important that you continue to meet the monthly repayments you have agreed with the Bank as part of an alternative repayment arrangement. If your circumstances change and you are no longer able to maintain the agreed payment, then please contact the Arrears Support Unit on 1800 435 763 for Mortgages and 1850 201 210 for Personal Debt.
There is currently no agreement to sell mortgages in arrears to a third party, but it’s important to us to help you manage your mortgage. Our Arrears Support Unit (ASU) will continue to be available to support you in finding a long-term sustainable solution. If you are in financial difficulty, we can assign a dedicated case manager to help you. If you would like to have a case manager appointed to help you, you can request this by contacting the ASU on 1800 435 763 for Mortgage Support. If this changes in the future, we will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required
All legal proceedings will continue as normal. However, if you would like to engage to find a solution to your financial difficulties, you can request a case manager by calling the ASU on 1800 435 763 for Mortgage Support. If your difficulties relate to Personal Debt, please contact 1850 201 210.
We will continue to support you with your existing bank products and services. However, we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Our ASU team will continue to support customers to find a long-term sustainable solution. If you are in financial difficulty, it is important that you engage with ASU to complete a Standard Financial Assessment. ASU will continue to work with you to find a solution to your financial difficulties. You can contact ASU on 1800 435 763 for Mortgage Support and 1850 201 210 for Personal Loan Debt support.