Mortgages

From the 24th July, we are writing to all customers whose Mortgage Loan has transferred to AIB to confirm the completion of the transfer.

The letter will also contain important information about the transfer of your Mortgage Loan and detail any action you may need to take.

AIB are now your point of contact for your Mortgage Loan. They will send a Welcome Letter to you within two weeks of the date of transfer providing you with further detail about  the transfer of your Mortgage Loan.

AIB are now your point of contact for your Mortgage Loan. They will send a Welcome Letter to you within two weeks of the date of transfer providing you with further detail about  the transfer of your Mortgage Loan.

In the meantime, you can find more information about the transfer of your Mortgage Loan in the Frequently Asked Questions available on AIB's Information Hub. Alternatively contact AIB on  0818 251 008 (+353 818 251 008 if calling from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).

No, you will no longer be able to access your Mortgage Loan through the Ulster Bank Manage My Mortgage Portal. If you have any queries regarding transactions on your Mortgage Loan or need to make a change to your Mortgage Loan, please get in touch with AIB on  0818 251 008 (+353 818 251 008 if calling from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).

If you pay your Mortgage Loan exclusively by direct debit there is no action required by you to update your payment arrangement. The direct debit in place on the Transfer Date with Ulster Bank will continue to be used to make payments to your Mortgage Loan. In due course, AIB will amend the direct debit name that appears on your bank statement (the ‘creditor identifier’) to refer to ‘AIB Bank plc’ rather than to Ulster Bank.

If you are currently in the process of closing the current account your Mortgage Loan direct debit is paid from, you will need to update your direct debit so it is paid from your new account. Please visit the Information Hub on the AIB website at www.aib.ie/mortgage-support to find out how to do this.

If you pay any portion of your Mortgage Loan by cash or cheque, please note you will need to take action as AIB do not accept cash or cheque payments for mortgages. You will need to set up a new repayment arrangement for your Mortgage Loan. Further detail on how to do this can be found on the Information Hub of the AIB website.

If you have submitted a request to make an amendment to your Mortgage Loan, such as updating payment details, address, statement requests, redemptions or any other request, prior to 21st July, this will be passed to AIB for processing. AIB will see to it that these changes are made as soon as possible, and will attempt to avoid any unnecessary delays.

You can still choose from the Ulster Bank interest rates enclosed in your Fixed Rate Expiry letter up to the expiry date of your current fixed rate period even though you may no longer be a customer of Ulster Bank. After this date, if you have not chosen a new rate, you will only be able to choose from the AIB interest rate options.

If you choose an Ulster Bank interest rate, you can still return your rate selection to Ulster Bank and we will forward your rate selection onto AIB for application on 30th September. The best way to select a new Ulster Bank mortgage interest rate is to complete and return the rate change letter of authority that was posted to you in mid July.

Once you receive confirmation that your transfer has been completed, you will also be able to avail of the interest rates on offer from AIB. If you wish to review AIB’s interest rates in the meantime, please visit their Information Hub for information on their interest rate options. Alternatively you contact AIB on 0818 251 008 (+353 818 251 008 if calling from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).

No, the reassignment of Ulster Bank's interest does not in any way change the policy itself. It is important you maintain payments on your life policy as normal to ensure no lapse in your cover. Please contact AIB on  0818 251 008 (+353 818 251 008 if calling from abroad) if you have any concerns regarding your life assurance.

If you are currently being supported by the Ulster Bank Arrears Support Unit, now that your Mortgage Loan has been transferred, you will receive support from the AIB Arrears Support Unit. If you need to contact them to discuss your Mortgage Loan, you can do so using the following contact details.

Telephone : 0818 251 008 (+353 818 251 008 if calling from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).

Postal Address : AIB plc, PO Box 13606, Dublin 2

If you have an in-flight application such as a Standard Financial Statement, this will be passed to AIB for processing. This may result in the application taking slightly longer than usual.

Yes, please visit the complaints page of our website here for information on how to raise a complaint.

No, you will not incur any legal costs as a result of your Mortgage Loan transferring to AIB.

If you have submitted a request for a redemption quote in the week ending 21st July and Mortgage Loan has transferred to AIB, this request will be passed to AIB for processing. AIB will see to it that your request is completed as soon as possible, and will attempt to avoid any unnecessary delays. 

If you are on a fixed rate, you will continue to have an option to make overpayments to your mortgage account without incurring early repayment charges up to a certain limit, after which early repayment charges may apply. 

If you are on a variable or tracker rate you can make overpayments to your mortgage account without incurring any early repayment charges. 

More information is available on the AIB Information Hub. 

Yes, you need to take action. Any instructions you may have provided to us to engage with third parties in relation to your Mortgage Loan have not transferred to AIB.  

If you require an Authorised Third Party to be in place on your Mortgage Loan to act on your behalf, you will need to complete and return a Third-Party Authorisation Form. The form can be sent to you on request by calling AIB on 0818 251 008 (+353 818 251 008 if calling from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).

It is anticipated that the majority of accounts will transfer in late 2023. The remaining accounts will transfer in the final phase planned for early 2024.  We will write to impacted customers again within a week after the transfer has taken place to confirm its completion.

If you hold multiple mortgages with us, you will receive a separate communication for each mortgage likely to be included within this loan sale. We will write to you a minimum of 2 months in advance of any transfer of your mortgage to provide you with formal confirmation of the inclusion of your mortgage.

If you are on an Ulster Bank variable rate at the time of the transfer, this rate will transfer with you to Pepper. Please note, your legal and regulatory protections will not be affected.

Ulster Bank continues to offer competitive mortgage rates and you can continue to avail of those until the transfer date, in the same way you would have before now.

You will receive advance notice prior to your rate expiring, informing you of the rate options available to you.

Yes, if you are on an Ulster Bank fixed rate at the time of the transfer, this rate will transfer with your mortgage to Pepper.

If you have any additional concerns or questions about your mortgage, contact us on 0818 210 275. You may also wish to seek independent financial or legal advice. You can contact the Money Advice and Budgeting Service through www.mabs.ie. Additionally, you can contact Citizens Information at www.citizensinformation.ie. 

If your contact details or circumstances have changed recently or you believe we hold out of date contact information for you, you can update those details by contacting us on 0818210275 or 00353 818210275 if you are calling from abroad. 

The decision to sell this portfolio of Mortgage Loans has been taken after a period of careful consideration. In order to avoid inclusion in the loan sale, the Mortgage Loan would need to be repaid in full. A breakage cost may be applied if your loan is repaid whilst on a fixed rate in accordance with the terms and conditions for your mortgage loan.

To not be included you would need to repay or refinance your loan in full.

The final phase of Mortgage Loan transfers to Permanent TSB took place on 15th May, we will have written  to all impacted customers within a week after the transfer has taken place to confirm its completion.  

The letter will also contain important information about the transfer of your Mortgage Loan and detail any action you may need to take.

Permanent TSB are now your point of contact for your Mortgage Loan. They will send a Welcome Letter to you within three weeks of the date of transfer providing you with further detail, including your new account details, about  the transfer of your Mortgage Loan.

For any queries you may have regarding a stage payment request that was sent into Ulster Bank, we have a dedicated team available to answer any specific questions that you have. Please email us on mortgagenotice@ulsterbank.com or call 0818 210 275 (Open Monday- Friday 9am – 5pm excluding bank holidays). If you are calling from abroad, you can get in touch with us on 00353 818210275.

If you have submitted a rate change request prior to 12th May, this will be passed to Permanent TSB for processing. Permanent TSB will see to it that your request is completed as soon as possible, and will attempt to avoid any unnecessary delays. 

Permanent TSB have a customer support hub available on their website for customers whose Mortgage Loan has transferred from Ulster Bank. This contains a Welcome Booklet and Frequently Asked Questions that provides more relevant information about the transfer of your Mortgage Loan.  

You can also contact Permanent TSB on 0818 200 120 or 061 232 717 (Open Monday- Friday 9am – 5pm)."

No, you will no longer be able to access your Mortgage Loan through the Ulster Bank Manage My Mortgage Portal. If you have any queries regarding transactions on your Mortgage Loan or need to make a change to your Mortgage Loan, please get in touch with Permanent TSB at 0818 200 120 or 061 232 717 (Open Monday- Friday 9am – 5pm).

If you pay your Mortgage Loan exclusively by Direct Debit, there is no action required by you as the Direct Debit has transferred with the Mortgage Loan to Permanent TSB. In due course, Permanent TSB will amend the Direct Debit name that appears on your bank statement (the ‘creditor identifier’) to refer to ‘PTSB Mortgage’ rather than to ""Ulster Bank"".

If you are currently in the process of closing the current account from which your Mortgage Loan is paid, you will need to update your Direct Debit. Start this process by completing the Direct Debit mandate form labelled  “Direct Debit Form for Former Ulster Bank Mortgage Customers” which can be found on the Permanent TSB website. 

If you pay by Cash or Cheque, you will need to complete your lodgement at your closest Permanent TSB branch with cash desk facilities. Details of these branch locations can be found on Permanent TSB's website https://www.permanenttsb.ie/everyday-banking/ways-to-bank/branch-and-atm-banking/.

If making a cheque payment, you need to post your cheque, made out to “PTSB Mortgages” to:  56-59 St Stephen’s Green Dublin 2, Ireland.

Where you are posting a cheque, please ensure you are allowing sufficient time for the cheque to reach Permanent TSB, and to be processed. When posting, you must ensure you inform Permanent TSB which loan account number you wish the cheque to be lodged against. 

For both cash and cheque payments, you will need your new Permanent TSB mortgage account details and they will write to you within 3 weeks to provide the details you require. 

In the meantime, Permanent TSB can help you with your repayment and can be contacted using the following details.

Telephone : 0818 200 120 or 061 232 717 (Open Monday- Friday 9am – 5pm).

Yes, If you have a regular flexible repayment option on your Mortgage Loan with Ulster Bank, such as a payment holiday or an overpayment, these have transferred with your Mortgage Loan. Permanent TSB also offer a range of flexible repayment options to customers, including a 10% overpayment feature for customers on a fixed rate. You can find more information about the Permanent TSB's flexible loan repayment options in the Welcome Booklet and Frequently Asked Questions available on Permanent TSB's customer support hub .

If you are making regular overpayments or once-off/lump-sum overpayments and using a direct debit to pay this, you don’t need to take further action however, if you make this payment by standing order/electronic funds transfer, this will need to be reflected in your standing order/electronic funds transfer amendment when updating it with your new Permanent TSB account details.

Further information about how you can update your Mortgage Loan details can be found in the Welcome Booklet and Frequently Asked Questions available on Permanent TSB's customer support hub. Alternatively you contact Permanent TSB on  0818 200 120 or 061 232 717 (Open Monday- Friday 9am – 5pm).

As part of the transfer of your Mortgage Loan, Ulster Bank’s interest in the life assurance policies associated with your Mortgage Loan has been reassigned to Permanent TSB. This reassignment of Ulster Bank's interest does not in any way change the policy itself.

In some instances, Ulster Bank may have been able to directly notify your insurance provider of this reassignment. If this is the case, it will have been outlined in the letter dated 15th May 2023 which Ulster Bank sent to you informing you of the transfer of your mortgage to PTSB. You will not need to take any action for such policies.  

Where Ulster Bank could not notify your insurance provider this will be outlined in your letter dated 15th May. You will need to take action to ensure the reassignment of these policies is recorded with your insurance provider by contacting them directly. It is important you take this action to prevent you encountering any unnecessary delays if you need to claim on your policy in the future.

Yes, the existing discount to the rate in place for your Mortgage Loan will not be impacted as a result of the transfer of your Mortgage Loan to Permanent TSB and will continue to apply as long as you choose to remain on this current rate product.

From the 15th May, we are writing to all customers whose Mortgage Loan has transferred to Permanent TSB to confirm the completion of the transfer and this letter will also contain further information about your discounted mortgage interest rate and what the transfer means for you.

If you have an unresolved complaint with Ulster Bank at or after the date of your Mortgage Loan transfer, the handling and resolution of this complaint will remain with Ulster Bank. PTSB will not be able to support or advise on this. Ulster Bank will be in touch with you to follow-up on this complaint but if you have any queries specifically about the complaint or any outstanding issues with previous complaints (e.g. outstanding redress payments) you can contact Ulster Bank directly on 1800200162 or on 00353 1 7092042 if calling from abroad. If you have a complaint with the FSPO they will continue to investigate and you need to take no action.

Yes, you need to take action. Any instructions you may have provided to us to engage with third parties in relation to your Mortgage Loan have not transferred to Permanent TSB.  

If you require an Authorised Third Party to be in place on your Mortgage Loan to act on your behalf, you will need to complete and return a Third-Party Authorisation Form. The form can be sent to you on request by calling Permanent TSB on 0818 200 120 or +353 061 232 717 open 9am to 5pm Monday to Friday (excluding Bank Holidays).

No, you will not incur any legal costs as a result of your Mortgage Loan transferring to Permanent TSB.  

You will receive advance notice from Permanent TSB prior to your rate expiring, advising of the rate options available to you.