Mortgages

AIB has an Information Hub available on their website for customers whose Mortgage Loan has transferred from Ulster Bank. This contains a Welcome Booklet and Frequently Asked Questions that provides more relevant information about the transfer of your Mortgage Loan.  

You can also contact AIB on  0818 251 008 (+353 818 251 008 if calling from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).

We have sent you a Mortgage Loan statement separately by post covering all transactions for the year 2024 up to the date of transfer to AIB. This will confirm the Mortgage Loan balance which has transferred to AIB. Any transaction data from after the date of transfer can be obtained from AIB. 

If you pay any portion of your Mortgage Loan by an alternative payment method (e.g., standing order, electronic funds transfer or card payment) you will need to take action to redirect these payments to AIB and they will write to you within two weeks to provide the details you require to complete this. In the meantime, details on how these types of payments can be made to AIB can be found on the Information Hub of the AIB website.

Where a payment is provided to Ulster Bank electronically up to 31st October 2024 (e.g. standing order or electronic funds transfer), we will forward it on to AIB on your behalf. After this date, these payments will need to be made directly to AIB.

We wrote to customers in May 2024 explaining that if you make a regular, fixed overpayment you will need to set up a separate standing order with AIB if you wish to continue this overpayment arrangement after the Transfer Date. Details on how to do this will be communicated to you as part of your welcome letter from AIB, and are also available on the AIB Information Hub.

If you are on a fixed rate, you will continue to have an option to make overpayments to your mortgage account without incurring early repayment charges up to a certain limit (.e.g up to 10%), after which early repayment charges may apply.  

If you are on a variable or tracker rate you can make overpayments to your mortgage account without incurring any early repayment charges.  

More information is available on the AIB Information Hub.

Further information about how you can update your Mortgage Loan details can be found in the Welcome Booklet and Frequently Asked Questions available on AIB's Information Hub. Alternatively you contact AIB on  0818 251 008 (+353 818 251 008 if calling from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).

As part of the transfer of your Mortgage Loan, Ulster Bank’s interest in the life assurance policies associated with your Mortgage Loan has been reassigned to AIB. This reassignment of Ulster Bank's interest does not in any way change the policy itself.

In some instances, Ulster Bank may have been able to directly notify your insurance provider of this reassignment. If this is the case, it will have been outlined in the letter dated 2nd September 2024   which Ulster Bank has sent to you informing you of the transfer of your mortgage to AIB. You will not need to take any action for such policies.  

Where Ulster Bank could not notify your insurance provider this will be outlined in your letter dated 2nd September 2024 . You will need to take action to ensure the reassignment of these policies is recorded with your insurance provider by contacting them directly. It is important you take this action to prevent you encountering any unnecessary delays if you need to claim on your policy in the future.

Yes, the existing discount to the rate in place for your Mortgage Loan will not be impacted as a result of the transfer of your Mortgage Loan to AIB and will continue to apply as long as you choose to remain on this current rate product.

From the 2nd September 2024,  we are writing to all customers whose Mortgage Loan has transferred to AIB to confirm the completion of the transfer and this letter will also contain further information about your discounted mortgage interest rate and what the transfer means for you.

If you have an unresolved complaint with Ulster Bank at or after the date of your Mortgage Loan transfer, the handling and resolution of this complaint will remain with Ulster Bank. AIB will not be able to support or advise on this. Ulster Bank will be in touch with you to follow-up on this complaint but if you have any queries specifically about the complaint or any outstanding issues with previous complaints (e.g. outstanding redress payments) you can contact Ulster Bank directly on 1800200162 or on 00353 1 7092042 if calling from abroad. If you have a complaint with the FSPO they will continue to investigate and you need to take no action.

On 2nd September 2024 , we transferred your Mortgage Loan and your Mortgage Loan documents i.e., your loan agreement(s)and guarantees (if any) to AIB. Any deeds that we are in possession of as security for your Mortgage Loan would also have transferred to AIB.

AIB can help you with any queries you have about your property deeds and can be contacted using the following details.

Telephone : 0818 251 008 (Open Monday-Friday, 9am-5pm)

Postal Address : AIB plc, PO Box 13606, Dublin 2

If you require a mortgage statement for any period up to 30th August 2024, you can request this from Ulster Bank by visiting our Mortgage Customer Support Hub Here and completing our online Mortgage Request form. Alternatively you can contact our Telephony team on 0818210275 (Open Monday- Friday 9am – 5pm).

If you require a statement showing transactions after 30th August 2024, AIB will be able to facilitate that request. You can contact AIB on 0818 251 008 (+353 818 251 008 if calling from abroad), 09:00am to 17:00pm, Monday to Friday (excluding Bank Holidays).

If you have submitted a rate change request in the week ending 30th of August and your Mortgage Loan has transferred to AIB, this request will be passed to AIB for processing. AIB will see to it that your request is completed as soon as possible, and will attempt to avoid any unnecessary delays. 

The way AIB reports Loans to the Central Credit Register (“CCR”) is different to the way your Loan was reported whilst at Ulster Bank. Your primary Loan (and all sub-account Loans) will continue to be reportable to the CCR, however, your primary Loan and any sub-account Loans will each be reportable on an individual basis. Ulster Bank previously would have reported on one Loan, i.e. the total of the primary and any sub-account Loans.