Security Centre

IBM Rapport security software

Important Information for IBM Rapport users

We’re committed to helping you stay safe and secure online and are continuously investing  in new fraud prevention tools and the latest security technology to keep you protected online.

Following a review of our existing services, from 31st January 2019, we will no longer offer IBM Rapport software. The security and fraud prevention technologies we now use provide you a higher and far broader level of protection.

As a valued Anytime Banking customer, you will continue to be protected as part of our Secure Banking Promise.

If you currently have Rapport installed on your computer, please see the guidance below.

How best should I protect myself online?

If you need any further guidance on how to protect yourself online after this change please review our support page below.

Fraud Guide


Does this affect my rights/Terms & Conditions?

This change does not impact your rights or Terms & Conditions.


What happens if I am defrauded after removing Trusteer Rapport?

All Fraud is reviewed on a case by case basis, and customers will continue to be protected by our Online and Mobile Secure Banking Promise, which you can read more on here;

How we protect you

Secure banking promise