To transfer money between your Ulster Bank accounts versus 1 minute 27 seconds over the phone
The Ulster Bank mobile app comes with Secure Messaging which lets you speak with us by text. It's really simple to use. Just tap the 'Help' option to start.
App available to customers aged 11+ with compatible iOS and Android devices and a Republic of Ireland or international mobile number in specific countries.
Payments under €1000 can be saved on the mobile app and will also show in Anytime Banking for future use. You must be aged 16 or over and there is a maximum of 5 payments totaling €1000 per day.
App timings based on Ulster Bank data 2019.
To pay someone new up to €1000 without a card reader versus 7 minutes 19 seconds over the phone
To use telephone banking you need to have a Personal account with us and be registered for Telephone or Anytime Banking. You will need your Customer Number, PIN and password when you call (these are the same for Anytime Banking).
You can use Telephone banking to:
Call Telephone Banking:
Having trouble remembering your Customer Number, PIN or password? Our Support Centre can help.
Voice ID is available to Telephone Banking customers aged 18 and over.
Voice ID is a new security feature for Telephone Banking customers. It authenticates you using your voice, so you don’t have to use your password. As soon as you start talking to one of our team, Voice ID will confirm who you are. Getting started is simple – you just need to be registered for Telephone Banking.
To get started, give us a call on 0818 210 260. You'll need your Telephone Banking security details. If you aren't already registered, please follow the steps to register first.
Once you confirm your identity using your customer number, PIN and password, please also have your mobile phone handy, so we can send you a one time passcode. One of our team can then set up Voice ID for you.