Bankline

To help you choose, we’ve summarised the key features of Bankline:

• View up to 999 domestic and international accounts (includes deposit and loan accounts). Term deposit accounts are not available via Bankline.
• Set up payroll or supplier payments at home and abroad
• Create and store beneficiary templates and "bulk lists" for regular payments for future re-use 
• View and retrieve debit and credit vouchers
• View up to 15 months historical balance and transaction information online 
• Import payment files or key payments directly into Bankline 
• Export balance and transaction information (CSV format) for reconciliation activities
• A local administrator function to tailor users' access rights
• Increase security on all payment activity through "Dual Authorisation" feature 
• An online audit trail on all user payment activity 
• Smartcard and readers provide additional security to payment approvals
• A dedicated Bankline support centre including a telephony helpdesk and message us service.

When preparing to close your Bankline profile, we recommend your Bankline Administrator reviews our Bankline Closure Checklist.

Important information for Bankline customers

Effective August 2022, Ulster Bank Ireland DAC will waive your €5 Bankline monthly subscription fee. Your Bankline transaction fees will continue to be charged in arrears on the 15th of the month.

 If closure of your main and/or Bankline billing account takes place before the 15th of the month, you will not be charged your previous or current month’s Bankline transaction fee.

 If closure takes place after the 15th of the month, you will be charged your previous (but not current) month’s transaction fee, in line with Bankline terms and conditions.

Once your Bankline profile has been cancelled, we will be unable to reinstate it. If you have third party account(s) registered to your Bankline profile, you will lose access to these account(s) as part of your daily cash management once your Bankline profile is closed. Please refer to our Bankline FAQs for more information.

We have produced a Support Guide for Bankline Users which can be accessed here. This guide also includes considerations regarding Direct Debit Origination and SEPA Money Transfer when moving to a new Payment Service Provider.

To submit a request to close your Bankline profile, email BanklineAdministrationUBIDAC@ulsterbank.com from your registered business email address.  You must include your Customer ID and your business name as it appears on Bankline.

Please note, once you close your main account, your Bankline profile will close, and you lose all Bankline system access. Once closed, your profile can’t be reinstated.