Frequently asked questions

What account closure letters has Ulster Bank written to customers at this time? Close

Following the announcement of our withdrawal from the banking market in the Republic of Ireland, we have commenced writing to customers in April 2022 to give them 6 months’ notice that they need to choose another banking provider, move their products and services and close their Ulster Bank accounts. We will continue to support our customers throughout this period with the actions they need to take to choose their new provider, and to move and close their accounts.

I have not received a letter, should I still act? When will you write to me? Close

We expect to have written to most customers to give them their 6 months’ notice before the end of August 2022. Your 6 months’ notice will commence from the date of your first letter, however, if you are ready to choose a new provider and move your banking now, you do not need to wait for this letter and you should start to act yourself as this process may take some time.

If we have not written to you but you still want to act, you can check our Customer Support Hub for further assistance or talk to our teams on 1800-818 375 (Republic of Ireland) or +353 1 531 7171 (International) for further assistance. These phone lines are open Monday to Friday from 9am to 5pm. Call costs may vary and calls from mobile phones may not be free.

If I’m ready to close my account, do I still need to wait for your letter? Close

No. As this process may be complex for some customers, and may take some time, you can start to act now if you are ready. We have a Customer Support Hub where you can find information about how to close your accounts, account closure forms, and comprehensive guides to help with moving your banking products and services.

You have already written to me to tell me I might be impacted by the proposed sales to AIB or Permanent TSB? Should I still think about closing my current account now? Close

If you received a letter informing you that you may be impacted by the proposed sales, we are not asking you to close your current accounts and other products now. We will write to you to let you know what the next steps are in relation to those transactions and other products you have with Ulster Bank.

What if I do not close my account within 6 months after I get your letter? Close

If you do not close your account before the closure date in your letter you will not be able to operate your account beyond that date and your account will be closed 30 days after that date. This may have a significant impact on your business and your ability to make and receive payments, to pay wages, to process standing orders and direct debits, and to use your online banking facilities. You will still have access to any funds in the account but will not be able to use them to conduct your regular banking transactions.

What extra support is available to help customers with this process? Close

We have established a dedicated Customer Support Hub at www.ulsterbank.ie/businessclosurehub where you can find a range of information, closure forms and support guides to help you. If you require further assistance at any time or you are encountering difficulties with this process you can call our teams on 1800-818 375 (Republic of Ireland) or +353 1 531 7171 (International) for further assistance. These phone lines are open Monday to Friday from 9am to 5pm.

Call costs may vary and calls from mobile phones may not be free.

I use Anytime Banking for both my business and personal accounts? Do I have to close them now too? Close

Some customers use Anytime Banking (including the Mobile App) to access both their business account(s) and personal account(s). If you use the same Anytime Banking profile to access both business accounts and personal accounts, it is important to understand that the closure of these accounts at different times may impact your ability to access and use Anytime and if you lose access, you may be unable to restore it.

We strongly recommend that if you use your Anytime Banking profile to access both business and personal accounts that you should close your business accounts first.

For personal bank account(s), re-registration can usually be completed within a day by phoning our telephony team on 0818 210 260 or if calling from abroad +353 1804 7475. For business accounts this process may take up to 10-12 working days.

Closure of your personal accounts before the closure of the business accounts may interrupt your Anytime Banking access. Loss of Anytime Banking access will prevent you from viewing your business account statements and from making important payments and/or transactions

How do I go about closing my account? Close

The first step in this process is to ensure that you have chosen your new account provider and have started the process to open that new account.

Once your new account is open and operational, you can download an account closure form. Please complete this and return to us at the address detailed at the top of the form.

I have recently changed my address or phone number how can I update my details? Close

If you need to update your contact details and wish to change them you can do this in the Anytime App for phone or email, or if you need to change your address you can write to us at Ulster Bank, Business Direct Unit, 1^st Floor, 33 Eyre Square, Galway, or by contacting your Relationship Manager.

If you require information about this process at any stage or wish to speak to our teams you can do so on 1800-818 375 (Republic of Ireland) or +353 1 531 7171 (International) or by phoning your Relationship Manager. These phone lines are open Monday to Friday from 9am to 5pm. Call costs may vary and calls from mobile phones may not be free.