We have written to customers to confirm if they are impacted by the transfer of business to PTSB. We expect to complete the transfer of performing Micro SME loans and the Lombard Asset Finance business during H1 2023. Your letter from us will include information relevant to your transfer to PTSB. If you have any queries or concerns, please contact:

Business Banking 1800 818 375 (Republic of Ireland) or +353 1 531 7171 if calling from outside Ireland.

Lombard  0818 210 263. 

These phone lines are open Monday to Friday from 9am to 5pm.  Call costs may vary and calls from mobile phones may not be free.

For further assistance with your query, you can call our teams on 0818 211 690 (Republic of Ireland) or 0044 2890 538 459 (International). These phones lines are open Monday to Friday from 9am to 5pm. Alternatively, you can request a call back here.

You can contact Business Banking 0818 211 690 or + 44 2890 538 459 if calling from outside Ireland.

These phone lines are open Monday to Friday from 9am to 5pm.  Call costs may vary and calls from mobile phones may not be free.

Please double check your log in credentials in the first instance.  

If your last remaining Current Account under the business legal entity that owns your Bankline profile has been recently closed, your Bankline profile will have been closed. Once closed, your profile can’t be retrieved.

Please consult with your Bankline administrator and / or the owner of the business to query the business accounts that have been recently closed.

If you have third party account(s) registered to your Bankline profile, you will lose access to these account(s) as part of your daily cash management once your Bankline profile is closed. If you need online access to third party accounts, please call our Bankline Digital Applications team on 1800 300 361 or 0044 345 0303 109 to register for a new Bankline profile.

You can close your accounts in phases as you move to a new service provider. Once your last remaining Current Account under the business legal entity that owns your Bankline profile closes, your Bankline profile will close, and you will lose all system access. 

To ensure that you do not lose online banking access to these third party account(s), we recommend that you keep your last remaining Current Account under the business legal entity that owns your Bankline profile open until your third party account(s) have closed. 

A third party account has a different legal ownership from your main Bankline account. So, if your business owns your main account, a third party account is any account not owned by your business, for example, a personal account or one that belongs to a subsidiary.  If you are unsure which business legal entity owns your Bankline profile, please contact the Bankline Helpdesk on 0818 211 609 (+353 1 4513 007 outside ROI). Lines are open Monday to Friday 8am – 6pm (excluding Bank Holidays).

When preparing to close your Bankline profile, we recommend your Bankline administrator reviews our Bankline Closure Checklist.

We ask that you dispose of your Bankline QR reader(s) and smartcard in an environmentally friendly way. There is a battery in your Bankline QR reader, all waste batteries are classed as hazardous waste and should not be put in your household bin. Recycling them correctly is the preferred option. You may find details of your local battery recycling options on www.weeeireland.ie.  

No, there is no charge to close your Business Current Account.

However, when closing your account you may have interest, fees or charges (i.e., transaction fees, debit interest etc.) accrued but not yet charged to your account.  Where this is the case, these charges will be debited from your account at the time of closure.

Transaction fees are an example of a fee that is accruing and charged to accounts quarterly. Please see below the calculation periods for transaction fees and the dates they are due to be debited from accounts.

When an account is closed before the date the fees are due to be deducted, these will be debited at the time of account closure. 

Government Stamp Duty (GSD) is charged on cash withdrawals made at an ATM in the Republic of Ireland.  The charge is €0.12 cent per ATM withdrawal, and this is capped at €2.50 for ATM cards and €5.00 for combined ATM & Debit cards. You are liable to pay the stamp duty on any ATM withdrawals made using your debit card prior to your account being made non-operational.  GSD is applied each January and relates to the previous year and includes all transactions initiated by the customer between 1st January and 31st December. You will only pay this stamp duty if your account and card are still active on the 31st December 2022.

Please refer to our Security Centre for guidance and support.

There is a half yearly charging period for this fee, and it is deducted from your Foreign Currency Current Account in January and July each year. The fee will no longer be applicable from the 19 August 2022 and will not be charged to your account in January 2023.

There is a quarterly charging period for this fee, and it is deducted from your account each quarter. The final Account Maintenance fee will be charged for the period 21 May 2022 – 19 August 2022 and this will be deducted from your account on 09 September 2022.

From 20 August 2022 this fee will no longer be applicable.

Effective 01 August 2022, Ulster Bank Ireland DAC will waive your €5 Bankline monthly subscription fee and you will be charged Bankline transaction fees only, based on your Bankline activity.  

For a breakdown of these fees select “View Notification” in the left-hand menu of Bankline once you're logged in. Your Bankline transaction fees will continue to be charged in arrears on the 15th of the month. If closure of your main and/or Bankline billing account takes place before the 15th of the month, you will not be charged your previous or current month’s Bankline transaction fee (potential of a 6-week fee free period).

If closure takes place after the 15th of the month, the Bankline billing cycle will charge your previous (but not current) month’s transaction fee, in line with Bankline terms and conditions (potential of a 2-week fee free period). 

No, there is no charge to close your Business Current Account.

However when closing your account you may have interest, fees or charges (i.e. transaction fees, debit interest etc.) accrued but not yet charged to your account.  Where this is the case, these charges will be debited from your account at the time of closure.

Transaction fees are an example of a fee that is accruing and charged to accounts quarterly. Please see below the calculation periods for transaction fees and the dates they are due to be debited from accounts.

When an account is closed before the date the fees are due to be deducted, these will be debited at the time of account closure.