What do we need and why?
To help us investigate and resolve your complaint, please provide as much information as possible.
This information will help us to understand your issue and what has gone wrong, to make sure we can get your complaint to the right person to fully investigate and fix your issues, putting you back in the position you were in before the complaint.
Your contact details are important to help us contact you if we need to discuss your complaint with you.
(Please note - our calls may appear as 'private', 'unknown' or 'withheld' on certain handsets)
What to include in your complaint:
- Your name and address
- Your account details and what it relates to
- When your issue occurred
- A description of your complaint
- How you have been affected by this
- A contact number and a convenient time to contact you