Need help with a card payment?

We've got you covered

Here you’ll find all the support you need to resolve the most common types of payment issues. Most retailers will want to put things right if they have made a mistake. We'll need evidence that you have spoken to the retailer in order to proceed with your claim. We will not be able to help if you have not approached the retailer for help.

Get help identifying a transaction with our list of common retailers

Some retailers use trading names that are different to their official business name. This can include companies selling on ebay or Amazon.

A quick internet search can help.

Help with a debit and credit card transaction

Everything you need to know about subscriptions

Still want to raise a dispute?

If something's not quite right with a purchase you recently made with your card, we may be able to help you get your money back.