Support Centre

Payment Services Directive 2 (PSD2)

It’s time for smarter, stronger, safer security

New European payment legislation, the Payment Services Directive (PSD2), is designed to make online payments more secure – and make it more difficult for fraudsters to access your details.

To help protect your business against increasingly sophisticated online fraud, we’re adding an extra level of security checks for online payments. This is called Strong Customer Authentication (SCA).

This new legislation will change the way you interact with our payment services.

Bankline users will log in and authorise payments in a different , more secure way. Over the coming months you’ll see these changes, and be sent an upgraded Smartcard Reader with Quick Response (QR) functionality. You’ll be able to use the upgraded reader straight away to authorise payments as you do today with your existing card reader, then we'll let you know when you can start using the QR functionality to log on and authorise payments in the new way.

Commercial credit card users will have to pass more security checks when they purchase goods and services online. An increased number of everyday transactions will need authentication, rather than just high risk actions, as is currently the case. However, for online payments and credit transfers, additional authentication will be required. 

If you’re an Anytime Banking user, you’ll be asked to prove it’s really you more often when you use Anytime Banking, buy something online with your card or make contactless payments.

As we’ll need to get in touch with you to confirm your identity, it’s important that we have your current mobile phone number. We may also offer alternative ways of confirming who you are. These may include a phone call, sending an email or using an app on your smartphone, if you have one. 

What is Strong Customer Authentication?

You’ll be asked to take extra steps to confirm it’s really you for some online transactions.

These improvements will further help to reduce fraud online.