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Important Notice about Closure to New Business

Update on Ulster Bank Ireland DAC presence in the Republic of Ireland.

We remain open for all existing business customers' needs and requirements only.

For more information click here.

Take control of your finances

Bankline

Bankline is available to existing Ulster Bank business current account customers only. Fees may apply.

Choose

Consider your online banking needs when choosing a new service provider.

To help with this, here is a summary of Bankline features:

View up to 999 domestic and international accounts (includes deposit and loan accounts). Term deposit accounts are not available via Bankline.
Set up payroll or supplier payments at home and abroad
Create and store beneficiary templates and "bulk lists" for regular payments for future re-use
View and retrieve debit and credit vouchers

View up to 15 months historical balance and transaction information online
Import payment files or key payments directly into Bankline
Export balance and transaction information (CSV format) for reconciliation activities
A local administrator function to tailor users' access rights

Increase security on all payment activity through "Dual Authorisation" feature
An online audit trail on all user payment activity
Smartcard and readers provide additional security to payment approvals
A dedicated Bankline support centre including a telephony helpdesk and message us service.

Anytime Business & Bankline Feature Comparisons Table

Take a look at the differences between Anytime Business and Bankline

View PDF

Move

When preparing to close your Bankline profile, we recommend your Bankline Administrator reviews our Bankline Administrators Pre-Closure Guide

Important information for Bankline customers

Effective August 2022, Ulster Bank Ireland DAC will waive your €5 Bankline monthly subscription fee. Your Bankline transaction fees will continue to be charged in arrears on the 15^th of the month.

If closure of your main and/or Bankline billing account takes place before the 15^th of the month, you will not be charged your previous or current month’s Bankline transaction fee.

If closure takes place after the 15^th of the month, you will be charged your previous (but not current) month’s transaction fee, in line with Bankline terms and conditions.

Once your Bankline profile has been cancelled, we will be unable to reinstate it. If you have third party account(s) registered to your Bankline profile, you will lose access to these account(s) as part of your daily cash management once your Bankline profile is closed. Please refer to our Bankline FAQs for more information.

We have produced a Support Guide for Bankline Users which can be accessed here. This guide also includes considerations regarding Direct Debit Origination and SEPA Money Transfer when moving to a new Payment Service Provider.

Close

To submit a request to close your Bankline profile, email banklineadministration@rbs.co.uk from your registered business email address. You must include your Customer ID and your business name as it appears on Bankline.

Please note, once you close your main account, your Bankline profile will close, and you lose all Bankline system access. Once closed, your profile can’t be reinstated.

Bankline Terms and Conditions

See our T&Cs

Bankline Charging

Bankline charges explained

Video tutorials

Watch Bankline video tutorials

Bankline Security Centre

Everything you need to stay safe and secure

Support Guides

View Support Guides

Bankline FAQs

See FAQs for more information

Need additional support?

View our online Bankline FAQ’s for further support and guidance. Contact our helpdesk using the “Message Us” feature in Bankline or phone us,

Bankline Helpdesk – 0818 211 609 (+353 1 4513 007 outside ROI).

Lines are open Monday to Friday 8am – 6pm (excluding Bank Holidays).

Bankline Security Helpdesk – 1800 946 517.

Lines are open Monday to Sunday 8am to 8pm (excluding Christmas day).

Existing Customers - Register for Bankline

To discuss enrolling for Bankline please contact our dedicated Digital Applications team on 1800 300 361.
Overseas users call 00443450303109.

Lines open
Mon-Fri, 9am -5pm (excluding public holidays)
Calls may be recorded.

Enrol Online