What is a Subject Access Request?

A Subject Access Request (SAR) is the right of an individual to request any personal data that we hold for them.

This right is part of the General Data Protection Regulation, and it's designed to regulate the processing of information from which a living individual can be identified or singled out – either from the information on its own, or when combined with other information.

Here's where you can find more information about SARs

Do you want to make a Subject Access Request for any of these reasons?

If so, you don’t need to request a SAR – there are quicker ways to get the information.

If not, you can start your request

What you need to have ready

For security purposes, and to help us find your information, we'll need proof of your identity, and your address. If you provide an e-mail address and/or a mobile telephone number, you will receive a link to HooYu, who will verify your identity before proceeding on the SAR. If you provide a landline telephone number only, we will be in touch to verify your identity

It'll also help to give us specific details about your request, such as:

  • The type of information you want us to find
  • Any products you had with us, and the approximate date range of the information you require

By submitting your request, you agree to sharing the following items of information with HooYu to assist in the identity verification process:

  • Your Full Name
  • Date of Birth
  • Address
  • Mobile Telephone Number (if provided)
  • E-mail address (if provided)

Just so you know

Once you have verified your identity and we've approved your request, it'll usually take up to 30 days for us to prepare it. We aim to complete all requests as soon as possible and within that time, however if your request is more complex, we may take up to 90 days. This is unlikely, but we'll let you know of any delays within 30 days.