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Retail disputes
Dispute a transaction
Dispute transaction 23
Is your flight or package holiday covered by ATOL, ABTA, or CAA?
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Yes
No
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Who was the retailer?
This must be exactly as it appears on your statement, excluding these special characters % ; < = > ^ |
Transaction Details
What was the date of the transaction?
We'll need the date shown on your bank statement.
What was the transaction amount?
*
We'll need the exact amount shown on your bank statement (please include euros & cents e.g. €99.99).
Please enter the fields
Are you disputing the full transaction amount, or some of it?
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Full amount
Some of it
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What's your disputed amount?
The amount you are making a claim for.
What does your transaction relate to?
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Flights
Holidays / Hotels
Flights and Holidays / Hotels
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Flight
What was the flight number?
What was the flight’s date?
What airport were you flying from?
What airport were you flying to?
Number of seats
Does your transaction include any extras, like in- flight meals, car hire, or extra luggage?
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Yes
No
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Number of extras
What was it?
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Allocated seats
Extra luggage
Inflight meal
Flight upgrade
Car hire
Transfers
Insurance
Other
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Please specify
How much was it?
Number of bookings
Booking
What was the name of the hotel?
What was the check- in date?
What was the check- out date?
Number of people
Does your transaction include any extras, like car hire, or activities?
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Yes
No
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Number of extras
Extra
What was it?
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Car hire
Transfers
Insurance
Additional activities
Upgrade the all/part
inclusive
Other
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Please specify
How much was it?
Number of flights
Flight
What was the flight number?
What was the flight’s date?
What airport were you flying from?
What airport were you flying to?
Number of seats
Does your transaction include any extras, like in- flight meals, car hire, or extra luggage?
Select an Option
Yes
No
Select an Option
Number of extras
What was it?
Select an Option
Allocated seats
Extra luggage
Inflight meal
Flight upgrade
Car hire
Transfers
Insurance
Other
Select an Option
Please specify
How much was it?
Number of bookings
Booking
What was the name of the hotel?
What was the check- in date?
What was the check- out date?
Number of people
Does your transaction include any extras, like car hire, or activities?
Select an Option
Yes
No
Select an Option
Number of extras
Extra
What was it?
Select an Option
Car hire
Transfers
Insurance
Additional activities
Upgrade the all/part
inclusive
Other
Select an Option
Please specify
How much was it?
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