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Credit Cards

Manage your credit card

All you need to know about managing your credit card

This product is no longer available for sale

Ulster Bank Ireland DAC is no longer accepting any new application requests from personal customers.  There are some exceptions to this for existing customers, click here for further information.

How can I close my credit card account?

If you wish to close your credit card account, you can do this by calling us on 0818 210 261. Lines open 24 hours a day including Bank Holidays (call costs may vary).

Frequently Asked Questions

Stay in Control

Manage your credit card simply and safely with Anytime Banking and your Mobile App

  • If you have misplaced your MasterCard credit card, you can lock and unlock it on the app.
  • Take control of your spending by locking/ unlocking certain transaction types or setting a daily/ monthly spending budget. MasterCard credit cards only.
  •  You can now choose to block gambling transactions on your credit card, giving you more control of your credit card spending. MasterCard credit cards only.
  •  View your last 3 years statements.
  •  Request a pin reminder or unblock your pin
  • Register your travel plans

  • Set up and manage regular payments, including paying your credit card
  • View your balance and transactions
  • View up to seven years of credit card statements
  • Report your card lost/stolen
  • Order a replacement card

Fees and charges

A credit card has many benefits but to get the best from it, you need to be organised with your monthly payments otherwise you could end up paying fees and charges.

There are two main fees you need to know about. Both of these fees are €8.50.

  • Late payment fee - if you're late paying your monthly bill
  • Over limit fee - if you go over your credit limit

Here are some tips on how to avoid paying charges and interest on your credit card:

Using your card abroad

Going on holiday, or taking a business trip? Your credit card can be a safe and convenient payment method to make transactions abroad.

Our credit cards are widely accepted at millions of overseas retailers and cash machines. To use your credit card, just look for the Visa and MasterCard logos in retailers or on cash machines next time you are abroad, then use your card as normal.

Find out more about using your card abroad and the associated costs.

Strong Customer Authentication (SCA)

We're introducing smarter, stronger and safer ways to keep you protected online when making credit card transactions online.

Find out more about Strong Customer Authentication.

Get more from your credit card

As a MasterCard customer you can enjoy lots of exclusive offers. Learn more by visiting the MasterCard Priceless Ireland website. 

Take a look at our guide to credit cards for more useful information on credit cards.

Got another question?

Manage your credit card

Visit us

Help and support

Call us:

Credit card queries


For information on your Credit Card call the Credit Card Centre on 0818 210 261

(+44 1702 275524 if calling from abroad).

To register for telephone banking call 0818 211 461.

Lines are open 24 hours a day. Calls may be recorded.

 

Lost/stolen

If your card is lost or stolen, contact us immediately on 1800 245 399.

Lines are open 24 hours a day. Calls may be recorded.