Help with Cards

IMPORTANT REMINDER: Credit Cards no longer work. For further information please see our Customer Support Hub

What card do you need help with?

Debit Card

Help with Debit Cards

Credit Card

Help with Credit Cards

Withdrawal Update - Card Payment Refunds

I am expecting a card refund however my Ulster Bank account is now closed, what will happen to my money?

Debit Card Refunds

Credit Card Refunds

Where you have an outstanding debit balance: The refund will reach your credit card account and your outstanding balance will be reduced.
Where your refund results in a credit balance, Ulster Bank will issue you with a cheque for this amount.

Please contact us on 0818 210 261 if you have any further questions on your Credit Card.

In some exceptional circumstances, the refund may bounce back to the retailer who will then contact you requesting alternative account details in order to process your refund.

In Case of Emergency

Lost/Stolen Emergency numbers

If you lose any Ulster Bank Debit or Credit Card or you suspect that it has been stolen, please call our Card Loss Centre immediately on:

1800 245 399

If you are abroad please call:

+44 131 549 8186 for Debit Cards.

+44 1268 500813 for Credit Cards.

If you're signed up to online banking, you can also report your card lost and order a replacement online. You can find this on the Card services page in Anytime Internet Banking.

Reporting Fraud

Report Fraud on your credit card

Personal credit cards

Have you noticed any suspicious transactions on your Ulster Bank personal credit card?

You can report it to us 24/7 by calling:

1800 946 520

Calling from outside Ireland call:

(+44) 125 230 8047

Business credit cards

Have you noticed any suspicious transactions on your Ulster Bank business credit card?

You can report it to us 24/7 by calling:

1800 946 521

Calling from outside Ireland call:

(+44) 125 230 8047

You can reverse the charges on calls from abroad.

Please be prepared to answer some security questions so we can verify you.

Calls may be recorded

Report a Scam

If you’re concern is about a purchase/payment made by Debit or Credit Card our Scams team won’t be able to help you but there may be options available to you through the Visa and Mastercard Chargebacks schemes. Simply refer to our Card Payment Help page which contains all the information you’ll need and some really simple online forms to submit a claim.

If you believe you've been a victim of a scam, or you're in contact with someone you think is trying to scam you, please contact our dedicated scams reporting line by calling 1850 424 365 (24 hours, 7 days a week)

From outside Ireland call 00353 1804 7475