Car Insurance & Home Insurance

Car Insurance & Home Insurance products information page

We've put together some useful information and frequently asked questions to help you understand what's happening and the impact on your insurance policies with us.

This product is no longer available for sale

We are no longer accepting any new application requests from personal customers. There are some exceptions to this for existing customers, click here for further information.

Here's what you need to know

What's happening?

As part of our phased withdrawal from the Republic of Ireland, we will be ceasing our activities as an insurance intermediary. On 28/06/2022, we announced that we have signed a legally binding agreement with Aviva Direct Ireland Limited (Aviva Direct) for the transfer to Aviva of renewal rights in relation to our home and car insurance books.

How does that impact you?

Your policy will remain with Ulster Bank and there will be no change to the terms and conditions of your existing policy cover. When your current insurance policy expires, we will not be able to offer you a renewal quotation, however Aviva Direct will offer you a renewal quotation instead. Aviva Direct will automatically issue you with a renewal quotation prior to your renewal date. You don’t need to do anything to receive this quote, as your insurance policy details will be used by Aviva Direct to provide the renewal quotation.

Have a question for us?

If you have a query on your existing policy or if you have a general query please call us on 01-6650767 or download our home insurance or car insurance policy booklets below

Home insurance policy booklet

Car insurance policy booklet

Ulster Bank Home Insurance and Car Insurance are introduced by Ulster Bank Ireland DAC and underwritten and administered by Aviva Insurance Ireland DAC. Aviva Insurance Ireland Designated Activity Company, trading as Aviva, is regulated by the Central Bank of Ireland. A private company limited by shares. Registered in Ireland No. 605769. Registered Office: One Park Place, Hatch Street, Dublin 2, Ireland, D02 E651

Ulster Bank Ireland DAC receives a standard commission level of 20.70% of Home Insurance premiums that we transact with Aviva Insurance Ireland DAC. We may also benefit from profit share arrangements for home insurance, the maximum level of payment under the profit share arrangement is 5% of the total gross written premium of the book.

Ulster Bank Ireland DAC receives a commission of 7.5% of car insurance premiums as part of their remuneration arrangements with Aviva Insurance Ireland DAC.

Frequently Asked Questions

Aviva Home & Car Insurance

I have heard that rights for renewal of my home/car insurance will pass to Aviva Direct Ireland Limited (Aviva Direct) – how will this impact me? Close

As part of our phased withdrawal from the Republic of Ireland, we will be ceasing our activities as an insurance intermediary and we will not be able to offer you a renewal quotation. We have reached an agreement with Aviva Direct Ireland Limited (Aviva Direct) who will now be offering you renewal terms in relation to your insurance policy. We will write to you shortly to give you more information on this important development.

What does this transfer mean to me – do I need to do anything? Close

You don’t need to do anything to receive a renewal quotation from Aviva Direct as your existing insurance policy details will be used by them to provide a renewal quotation prior to your renewal date. Aviva Direct will continue to offer you similar terms and benefits for your upcoming renewal. This means you still have the peace of mind of the cover you had as an Ulster Bank DAC customer. You should read your policy documentation, including your policy booklet, in full prior to renewing your policy. Your renewal pack will include a policy booklet. A copy of this is also available from Aviva Direct upon request.

Is there any change to my current policy? Close

No there is no change. Your current policy will remain with Ulster Bank and there will be no change to the terms and benefits until your renewal date.

What will happen when my policy is due for renewal? Close

Aviva Direct will issue you with a renewal invitation pack (which will include any regulatory required documentation e.g. No Claims Bonus Certificate) 30 days prior to your policy falling due for renewal. This pack will contain all the details about your upcoming period of insurance including your level of cover and the premium cost. The pack will also include any details about updates to contact numbers or any other relevant information you may need, in order to be fully informed about your policy transfer to Aviva Direct. You should read your policy documentation, including the policy booklet, in full prior to renewing your policy to ensure you wish to proceed with cover.

What payment methods can I use to pay my renewal? Close

You can choose to pay your premium:

by credit or debit card in full by contacting Aviva Direct on 1800 700 800
continue to pay by direct debit instalment, or;
should your account details have changed, or you wish to switch to direct debit instalment billing, please complete and return the direct debit instalment mandate contained in your renewal pack.

Who will manage my policy if I choose not to deal with Aviva Direct? Close

You are free to choose your own intermediary or insurance provider and arrange insurance cover with them. If you wish to cancel your cover with Ulster Bank DAC or Aviva Direct, you should contact Aviva on 1800 700 800 to arrange for the cancellation of your policy.

If you cancel your existing policy mid term Aviva will provide you with a refund in line with your policy terms and conditions. Please refer to your policy booklet for more detail.

Important: You should be aware of the risks involved if you cancel an insurance policy without having suitable alternative cover in place. Failure to have property insurance in place could lead to a breach of the terms and conditions attaching to any loan secured on that property. It is a legal requirement to have car insurance in place on your vehicle.

Who should I contact if I have a claim or need to make a query about a claim? Close

In the event of a claim you should contact the Aviva Claims Service Team on 1800 147 147.

Aviva will continue to provide you with the same level of customer care and expertise as is currently available under your existing policy. For further details on the claim process, please refer to your policy booklet.

I have a query on my existing policy – who should I contact? Close

I have a complaint on my existing policy – who should I contact? Close

I would like a quote for home / car insurance, can I still receive a quote? Close

We are no longer accepting any new application requests for new home or car insurance quotes. If you require home or car insurance, please make alternative arrangements.

Allianz Home Insurance

I received a letter which outlined that Ulster Bank Ireland DAC (Ulster Bank) was exiting it’s interest in my home insurance policy, which is underwritten by Allianz PLC, what does this mean? Close

As part of our phased withdrawal from the Republic of Ireland, we will be ceasing our activities as an insurance intermediary. We acted as a insurance intermediary on your existing home insurance policy which was underwritten and administered by Allianz plc (Allianz)

Is there any change to my current policy? Close

No there is no change. Your current policy will remain with Allianz and there will be no change to the terms and benefits until your renewal date.

I have a complaint on my existing policy – who should I contact? Close

What payment methods can I use to pay my renewal? Close

You can choose to pay your premium:

•by credit or debit card in full by contacting Allianz on 0818 218 218

•continue to pay by direct debit instalment, or;

•should your account details have changed, or you wish to switch to direct debit instalment billing, please complete and return the direct debit instalment mandate contained in your renewal pack.

Who should I contact if I have a claim or need to make a query about a claim? Close

In the event of a claim you should contact the Allianz Claims Service Team on 0818 218 218.

Allianz will continue to provide you with the same level of customer care and expertise as is currently available under your existing policy. For further details on the claim process, please refer to your policy booklet.

What does this transfer mean to me – do I need to do anything? Close

You don’t need to do anything to receive a renewal quotation from Allianz as your existing insurance policy details will be used by them to provide a renewal quotation prior to your renewal date. Allianz will continue to offer you similar terms and benefits for your upcoming renewal. This means you still have the peace of mind of the cover you had as an Ulster Bank customer. You should read your policy documentation, including your policy booklet, in full prior to renewing your policy. Your renewal pack will include a policy booklet. A copy of this is also available from Allianz upon request

What will happen when my policy is due for renewal? Close

Allianz will issue you with a renewal invitation pack at least 30 days prior to your policy falling due for renewal. This pack will contain all the details about your upcoming period of insurance including your level of cover and the premium cost. The pack will also include any details about updates to contact numbers or any other relevant information you may need, in order to be fully informed about your policy transfer to Allianz. You should read your policy documentation, including the policy booklet, in full prior to renewing your policy to ensure you wish to proceed with cover.

Who will manage my policy if I choose not to continue to deal with Allianz? Close

You are free to choose your own intermediary or insurance provider and arrange insurance cover with them. If you wish to cancel your cover with Allianz, you should contact Allianz on 0818 218 218 to arrange for the cancellation of your policy.

If you cancel your existing policy mid term Allianz will provide you with a refund in line with your policy terms and conditions. Please refer to your policy booklet for more detail.

I have a query on my existing policy – who should I contact? Close

Need additional support?

If you have any questions or you would like more information or if you have any general queries in relation to your existing insurance policy, please visit our website at www.ulsterbank.ie and reference our list of Frequently Asked Questions.

Alternatively, you can contact our dedicated team on 1800 700 800 or email us at ulsterbankhomeinsurance@aviva.com.