Car Insurance & Home Insurance

Car Insurance & Home Insurance products information page

We've put together some useful information and frequently asked questions to help you understand what's happening and the impact on your insurance policies with us.

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Here's what you need to know

What's happening?

As part of our phased withdrawal from the Republic of Ireland, we have ceased our activities as an insurance intermediary. On 28/06/2022, we announced that we have signed a legally binding agreement with Aviva Direct Ireland Limited (Aviva Direct) for the transfer to Aviva of renewal rights in relation to our home and car insurance books.

How does that impact you?

Policies taken out with Ulster Bank in the past will have now expired. When your policy expired you would have been offered a renewal quotation by Aviva Direct

Queries on your existing policy?

If you have a query on your existing policy please contact your current insurance provider.

Frequently Asked Questions

Allianz Home Insurance

I received a letter which outlined that Ulster Bank Ireland DAC (Ulster Bank) was exiting it’s interest in my home insurance policy, which is underwritten by Allianz PLC, what does this mean? Close

As part of our phased withdrawal from the Republic of Ireland, we will be ceasing our activities as an insurance intermediary. We acted as a insurance intermediary on your existing home insurance policy which was underwritten and administered by Allianz plc (Allianz)

Is there any change to my current policy? Close

No there is no change. Your current policy will remain with Allianz and there will be no change to the terms and benefits until your renewal date.

I have a complaint on my existing policy – who should I contact? Close

What payment methods can I use to pay my renewal? Close

You can choose to pay your premium:

•by credit or debit card in full by contacting Allianz on 0818 218 218

•continue to pay by direct debit instalment, or;

•should your account details have changed, or you wish to switch to direct debit instalment billing, please complete and return the direct debit instalment mandate contained in your renewal pack.

Who should I contact if I have a claim or need to make a query about a claim? Close

In the event of a claim you should contact the Allianz Claims Service Team on 0818 218 218.

Allianz will continue to provide you with the same level of customer care and expertise as is currently available under your existing policy. For further details on the claim process, please refer to your policy booklet.

What does this transfer mean to me – do I need to do anything? Close

You don’t need to do anything to receive a renewal quotation from Allianz as your existing insurance policy details will be used by them to provide a renewal quotation prior to your renewal date. Allianz will continue to offer you similar terms and benefits for your upcoming renewal. This means you still have the peace of mind of the cover you had as an Ulster Bank customer. You should read your policy documentation, including your policy booklet, in full prior to renewing your policy. Your renewal pack will include a policy booklet. A copy of this is also available from Allianz upon request

What will happen when my policy is due for renewal? Close

Allianz will issue you with a renewal invitation pack at least 30 days prior to your policy falling due for renewal. This pack will contain all the details about your upcoming period of insurance including your level of cover and the premium cost. The pack will also include any details about updates to contact numbers or any other relevant information you may need, in order to be fully informed about your policy transfer to Allianz. You should read your policy documentation, including the policy booklet, in full prior to renewing your policy to ensure you wish to proceed with cover.

Who will manage my policy if I choose not to continue to deal with Allianz? Close

You are free to choose your own intermediary or insurance provider and arrange insurance cover with them. If you wish to cancel your cover with Allianz, you should contact Allianz on 0818 218 218 to arrange for the cancellation of your policy.

If you cancel your existing policy mid term Allianz will provide you with a refund in line with your policy terms and conditions. Please refer to your policy booklet for more detail.

Important: You should be aware of the risks involved if you cancel an insurance policy without having suitable alternative cover in place. Failure to have property insurance in place could lead to a breach of the terms and conditions attaching to any loan secured on that property.

I have a query on my existing policy – who should I contact? Close