Personal Loans

Supporting you through our phased withdrawal

Personal Loans that have transferred to Pepper

If your personal loan has transferred to Pepper, you’ll find some relevant information in the following FAQs

Personal Loans due to transfer to Pepper

If your personal loan is due to transfer to Pepper, you’ll find some relevant information in the following FAQs.

Update for Personal Loan Customers

Ulster Bank wrote to Personal Loan customers earlier in 2023 to notify them that the beneficial interest in their Personal Loan will transfer to Elmscott Property Finance DAC and the legal ownership and servicing of their loan will be transferred to Pepper Finance Corporation (Ireland) DAC, 'Pepper'. 

Personal Loan transfers to Pepper are happening on a phased basis and some have recently taken place. From 20th November 2023 Ulster Bank has written to customers to advise if their loan has now transferred to Pepper.

The next phase of Personal Loan transfers to Pepper is now expected to take place in early 2024. From 20th November, we have written to all customers whose loans have not yet transferred to Pepper to confirm this.

Please see FAQs below for further information.

Need help with your personal loan?

Make an overpayment

You can make overpayments to your loan at any time and this could shorten your loan term. We recommend that you contact us to discuss the impact of the extra payment.

Change your loan details

To change your personal details, the date your loan repayment is paid or the bank account that your loan is paid from, please get in touch and we will be able to help.

Need additional support?

If you need support, are in financial difficulty or in a vulnerable situation, we are here to help you with your banking needs and queries.

Please call us on 0818210275 (00353 818210275 if calling from abroad.) Lines are open Monday- Friday 9am – 5pm).