Ulster Bank is writing to Personal Loan customers to notify them that the beneficial interest in their Personal Loan will transfer to  Elmscott Property Finance DAC and the legal ownership and servicing of their loan will be transferred to Pepper Finance Corporation (Ireland) DAC, 'Pepper'.  

This letter will remind customers that they have the option to repay or refinance their loans with another provider without incurring any additional fees or charges. If those customers choose not to refinance their loans or are unable to do so, their Personal Loan will transfer to Elmscott and Pepper on the transfer date. 

If you would like to discuss the repayment of your Personal Loan prior to the transfer date, please call us on 0818 210 260 (00353 1804 7475 if calling from abroad). Lines are open 8am – 8pm 7 days a week.

No action is required from Personal Loan customers at this time but Ulster Bank is writing to Personal Loan customers to notify them that their loan will be transferred to Pepper Finance Corporation (Ireland) DAC, 'Pepper'.  

If you hold a Personal Loan, you will not be asked to repay it early but you will need to ensure that you continue to make the repayments on your loan, in accordance with the terms of your relevant Personal Loan agreement. Failure to do so could have consequences for you, including negatively impacting your credit rating.

You are only required to continue to make your loan repayments, as per your Personal Loan agreement.  This will continue to be the case after your loan is transferred to Pepper.

If you need additional support, are in financial difficulty or in a vulnerable situation, we are here to help you with your banking needs and queries until the date of the loan transfer, please call us on 0818 210 276 (Open Monday - Tuesday and Thursday - Friday 9am – 5pm, Wednesday 9.45am – 5pm). If you are calling from abroad, you can get in touch with us on +44 2890 538 702.

If your loan is included in the loan sale the terms and conditions travel with the loan and as long as you continue to comply with those Terms and Conditions then they remain in place. The terms of your agreement will not be affected by the loan transfer.

If a new arrangement is entered into between you and Pepper, that would be subject to whatever Terms and Conditions Pepper provides for that new arrangement. 

Ulster Bank will not be offering any discount on the balance outstanding if your Personal Loan is redeemed. 

If you need additional support, are in financial difficulty or in a vulnerable situation, we are here to help you with your banking needs and queries until the date of the loan transfer, please call us on 0818 210 276 (Open Monday - Tuesday and Thursday - Friday 9am – 5pm, Wednesday 9.45am – 5pm). If you are calling from abroad, you can get in touch with us on +44 2890 538 702.

If you have any additional concerns or questions about your Personal Loan, contact us on 0818 210 260 (00353 1804 7475 if calling from abroad). Lines are open 8am – 8pm 7 days a week.  

You may also wish to seek independent financial or legal advice. You can contact the Money Advice and Budgeting Service through www.mabs.ie. Additionally, you can contact Citizens Information at www.citizensinformation.ie. 

If you need additional support, are in financial difficulty or in a vulnerable situation, we are here to help you with your banking needs and queries until the date of the loan transfer, please call us on 0818 210 276 (Open Monday - Tuesday and Thursday - Friday 9am – 5pm, Wednesday 9.45am – 5pm). If you are calling from abroad, you can get in touch with us on +44 2890 538 702.

If your contact details or circumstances have changed recently or you believe we hold out of date contact information for you, you can update those details by contacting us on 0818 210 260 (00353 1804 7475 if calling from abroad). Lines are open 8am – 8pm 7 days a week

Elmscott Property Finance DAC will hold the beneficial interest in your Personal Loan and Pepper Finance Corporation (Ireland) DAC will become the legal owner and servicer of the facilities when the deal is completed and they will determine the management and conduct of your loan. The purchaser of your loan(s) will be bound by the same Consumer Protection regulations as currently apply to your loan(s).