Personal Loans

If you already have a new account set up with your new provider and need to update/amend your Personal Loan Direct Debit information, you can do this in one of the following ways:

Call the Ulster Bank Customer service team on 0818 210 260 and provide your new current account IBAN & BIC details over the phone.

Log in to Anytime Banking or the mobile app and complete the ‘Manage your Personal Loan Direct Debit’ form.

If you are going to switch your Ulster Bank Current account to a new provider, once your new account is opened, you will complete a Switcher Pack with them. Your new Current account provider will contact us to start the switch and we will provide them with a list of your Direct Debits (a copy will also be sent to you). We will update your new IBAN and BIC on your Ulster Bank Personal Loan Direct Debit once we receive the switcher pack.

No action is required from Personal Loan customers at this time but we are currently writing to Personal Loan customers to advise that their account may be included in a sale to a third party. If you hold a Personal Loan, you will not be asked to repay it early but you will need to ensure that you continue to make the repayments on your loan, in accordance with the terms of your relevant Personal Loan agreement. Failure to do so could have consequences for you, including negatively impacting your credit rating.  

No action is required from Personal Loan customers at this time but Ulster Bank  is currently writing to Personal Loan customers to advise them that their loan may be included in a sale to a third party.

If you hold a Personal Loan, you will need to ensure that you continue to make the repayments on your loan, in accordance with the terms of your relevant Personal Loan agreement. Failure to do so could have consequences for you, including negatively impacting your credit rating.  

If your Personal Loan remains in place with a remaining term at the point that Ulster Bank agrees a loan sale with a buyer, it is possible that your loan will be transferred to a third party. 

Provided that you continue to repay your loan, your loan repayment amount and T&Cs will remain the same at this point and you will not be asked to repay the loan early.   If you do not wish for your loan to be transferred to another provider, you retain the option of applying for a refinance loan with your new Bank and using these funds to repay your Ulster Bank Personal Loan.  There are no fees or charges levied by Ulster Bank for early closure/repayment of personal loans. 

Ulster Bank is writing to all personal loan customers to notify them of the potential for their loan to be included in a sale to a third party.  This letter or email will remind customers that they have the option to repay or refinance their loans with another provider without incurring any additional fees or charges. If those customers choose not to refinance their loans or are unable to do so, they may be included in a sale to a third party. 

If you would like to discuss the repayment of your Personal Loan, please call us on 0818 210 260 (00353 1804 7475 if calling from abroad). Lines are open 8am – 8pm 7 days a week 

At this time Ulster Bank has offered a portfolio for sale, no sale has been agreed. If a buyer is found all necessary legal, statutory and regulatory requirements must be met before a sale can be finalised. It’s at this point that included customers will be contacted to advise what this means for them.