Announcement of cessation of new mortgage business: As of 1st May 2023, Ulster Bank is no longer accepting new mortgage lending applications. This includes applications to move to a new property or port a tracker rate and applies to all mortgage customers with the exception of existing Offset Mortgage customers and product switch applications, though we will consider applications for a Top Up Mortgage from existing customers in certain circumstances.

Further details can be found on our Customer Support Hub here.

Announcement by ECB of a rate increase: the European Central Bank (“ECB”) announced a base rate increase of 0.25% to 4.50% on 14 September 2023. We will write to all of our impacted customers within 10 business days of the announcement to explain what this will mean for their monthly mortgage payment. Please Note: this change will only impact ECB Tracker and Offset Mortgages

If you feel that you may have difficulty repaying your mortgage, we’re here to help. You can call our Arrears Unit on 1800 435 763 or log on to www.ulsterbank.ie/managingdebt where you can leave your details with us and we’ll call you back at a time that’s convenient to you.

Mortgages

Tracker Mortgage Examination

Common questions

I'm unhappy with my redress and compensation - what can I do?

The redress and compensation offer is based on the information available to us in our review of your account. If you are unhappy with any aspect of the redress or compensation offer, you can appeal through an independent appeals process we have set up for this purpose.

The redress and compensation letter will include details on how to request an Appeal Form. You have 12 months from the date of your redress and compensation letter to make an appeal.

How can I appeal?

You will need to complete an Appeal Form to submit an appeal. You can request this by:

Returning the “Request an Appeal Form” in the pre-paid envelope sent with your redress and compensation letter; or

Contacting our Tracker Mortgage Examination Helpline on 1800 303 352 Freephone/Lo-Call from mobiles or +353 1 562 1269 if calling from abroad. Lines are open 9am to 5pm Monday to Friday excluding public holidays. Calls may be recorded for training and quality purposes.

The Appeal Form, and the documents that you will receive along with it, will give you full instructions on how to make an appeal.

How long do I have to submit an appeal?

What should I do if I want more information?

If you have any queries or would like more information, you can:

Write to us at: Tracker Mortgage Examination Programme, Ulster Bank Ireland DAC, PO Box 12885, Dublin 2; or

Call our dedicated Tracker Mortgage Examination Helpline on 1800 303 352 Freephone/Lo-Call from mobiles or +353 1 562 1269 if calling from abroad. Lines are open 9am to 5pm Monday to Friday excluding public holidays. Calls may be recorded for training and quality purposes.