Important Customer Update
From 10th June 2022 Ulster Bank is no longer accepting new Mortgage applications with the following exceptions.
Existing Mortgage customers can continue to apply for a Top Up Mortgage until the 26th August 2022.
Existing Tracker & Offset Mortgage customers can continue to apply for a Mortgage loan offer to move property or a Top Up Mortgage until further notice.
Announcement by ECB of a rate increase
The European Central Bank (‘ECB’) announced an increase of 0.50% to its base rate on 21st July 2022. We will write to all of our impacted customers within 10 business days of this announcement to provide specific information on the change to their tracker mortgage product rate and what this will mean for their monthly mortgage payment.
Please Note: this change will only impact ECB Tracker Mortgages.
You can continue to review your current rate and monthly repayment by logging on to Manage My Mortgage at www.ulsterbank.ie/mortgages/manage-your-ulster-bank-mortgage.html
If you want to get in touch with us to request a Fixed Rate Quote or breakage fee or wish to order a statement please email: ECBRateIncrease@ulsterbank.com and include your name, account number and contact details. A member of our team will be in touch you within 48 hours.
If you feel that you may have difficulty repaying your mortgage, we’re here to help. You can call our Arrears Support Unit on 1800 435 763 or log on to www.ulsterbank.ie/managingdebt where you can leave your details with us and we'll call you back at a time that's convenient for you.
Tracker Mortgage Examination
Ulster Bank has now made redress and compensation payments to all customers identified as impacted under the Tracker Mortgage Examination, with the exception of a small number of customers we are continuing to work to locate. Our examination has been overseen by an independent third party.
The appeals process will continue to be available to impacted customers for 12 months from the date of their redress and compensation letter.
Ulster Bank fully acknowledges the time it has taken to put this right for customers and apologises unreservedly for this.
The Appeals Process
The Appeals Process is an independent process established by Ulster Bank Ireland DAC, in line with the principles outlined by the Central Bank of Ireland, to provide you with the right to appeal if you are unhappy with any aspect of your redress and compensation offer.
You can appeal any aspect of your redress and compensation by requesting and completing an Appeal Form. Your appeal will be assessed by a fully independent Appeals Panel in accordance with the Terms of Reference and Procedural Rules.
For more information on the appeals process, see our Question and Answer section below.
Should you require any additional information or support, please contact the Tracker Mortgage Examination Helpline and advise our team of this on 1800 303 352 Freephone/Lo-Call from mobiles or +353 1 562 1269 if calling from abroad.
Lines are open 9am to 5pm Monday to Friday excluding public holidays. Calls may be recorded for training and quality purposes.