Ulster Bank Ireland DAC presence in the Republic of Ireland

A Binding Agreement is an agreement between two or more parties that sets out written terms which are enforceable by law. 

All of our products and services that you have enjoyed as our customer remain in place today. When this changes we will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. However, we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. 

The most up to date information on this announcement will continue to be on our website www.ulsterbank.ie. We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. 

No changes or actions are required by you at this time. There is no immediate impact on your products or your day to day banking with us. We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. However, we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help.

Please call us on 0818 211 461 or, alternatively, you can call into any of our branches.

Completion is expected to occur in phases between Q4 2022 and Q1 2023, with the majority of loans expected to transfer in Q4 2022. As completion is subject to obtaining regulatory and other approvals and other conditions being satisfied, completion may not occur when expected or at all.

It is important to know that this decision does not affect your legal and regulatory protections and we will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. 

Your personal data will continue to be managed in accordance with our Privacy Notice (www.ulsterbank.ie/globals/cookie-privacy.html) the General Data Protection Regulation (GDPR) and the product terms and conditions. As is always the case, in the event of a sale your personal data may be shared with third parties. 

We are sorry to hear that you are dissatisfied with the level of service that we have provided.
If you would like to raise a complaint please click on the attached link
www.ulsterbank.ie/personal/help-and-support/how-to-make-a-complaint.html.

Alternatively, if you do not have access to the internet, you can call us on 0818 210 260. You can also raise a complaint in any of our branches or write to us at Customer Care, Ulster Bank, PO Box 145, FREEPOST, Dublin 2. 

Yes, it will. All complaints will continue to be managed as normal.

There are no changes to your existing accounts with Ulster Bank Ireland DAC for now. We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. If you have further questions around your business account, please check our Frequently Asked Questions for business customers. 

There is no action required by you at this time. We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. However, we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches.

We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. Up-to-date information will also be available on our website. 

The simplest way to review and amend your personal information is via our online banking platform Anytime or Mobile Banking. You can also message our Digital Assistant Cora to help you update your information. For guidance on how to register for online banking go to
www.ulsterbank.ie/personal/ways-to-bank/getting-started-with-online-banking.html.

Alternatively, for additional assistance, please contact our Anytime Registration team on 0818 211 461. 

The transaction with Permanent TSB is subject to regulatory approval. Completion is expected to occur in phases between Q4 2022 and Q1 2023, with the majority of loans expected to transfer in Q4 2022. As completion is subject to obtaining regulatory and other approvals and other conditions being satisfied, completion may not occur when expected or at all.

For now, there is no change to your existing services. Beginning in early 2022, on a rolling basis, we will start to give current and deposit account customers formal letters of notice of up to six months, to choose a new bank; move to that bank; and close their Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. 

Yes, your Branch will remain open for now and we will continue to serve you and our communities. 

We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. For now, your Branch will remain open and will continue to serve customers as it does today. 

The branch locations were selected as part of the discussions with Permanent TSB Group, with a guiding principle of ensuring continued dedication to serving customers and supporting our communities. 

There is no immediate impact on your products or your day to day banking. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. Beginning in early 2022, on a rolling basis, we will start to give current and deposit account customers formal letters of notice of up to six months, to choose a new bank; move to that bank; and close their Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches.

Please be assured that this announcement does not affect your legal and regulatory protections. 

Nothing - We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. However, we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches.

Please be assured that this announcement does not affect your legal and regulatory protections. 

There is no action required by you and no impact on your safekeeping facilities with us at this time. However, please come and talk to us about it to ensure we hold your most up-to-date details as we will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. 

At the start of COVID-19, we suspended our Bank on Wheels service in line with health advice to protect our customers, colleagues, and the wider community.

On the 19th of February 2021 we announced a phased withdrawal of all our banking activity and associated services within the Republic of Ireland. We now want to update you with important information regarding the Bank on Wheels service. We have made the difficult decision that the service will not be returning to the road. 

All of our products and services that you have enjoyed as our customer remain in place today. When this changes we will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. However, we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. 

We understand what an important service this was, so we want to reassure you that we’re still here to help you with your banking needs and I can outline the alternative ways to bank with us:

• Mobile and Anytime Banking (our online banking service) - you can manage most of your day-to-day banking quickly and safely online including checking your balance, keeping an eye on your transactions, paying bills or transferring money. Whether you already use online banking or would like to know more about it, please visit our website www.ulsterbank.ie. You can also contact any of our branches for support.
• Over the phone – we’ve a dedicated vulnerable and elderly customer telephone line which goes straight through to our team of customer care experts. It also offers extra services, like allowing a trusted friend, relative or carer to securely withdraw cash for you with Emergency Cash. Please call 1800 656 001* from 8am to 8pm, seven days a week, for assistance.
• In branch – we’ve dedicated visiting hours in our branches for our vulnerable and elderly customers.
• Cora, our digital assistant - you might want to speak to our digital assistant, Cora, who is available to chat 24/7. She can help you with day-to-day queries you may have such as branch opening hours or how to make a payment.
• Manage my Mortgage - You can manage your mortgage online to help you stay in control. You’ll be able to view your current balance, check your monthly payment and due date or set up a direct debit. To manage your mortgage online, you’ll just need your mortgage account number, surname and date of birth.
• Vulnerable Customer – We have a dedicated helpline available which you can contact us on 1800 656 001*, where we can support you with any questions/queries or requests that you may have. It is also our priority to ensure you are protected against potential scams & frauds so in light of that we have security features build into our apps but I would also like to share some of the common practises with you. I can discuss this with you now or alternatively send you an email with some hints and tips.
• FraudSMART Leaflet

No changes or actions are required by you at this time. There is no immediate impact on your products or your day to day banking. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. Beginning in early 2022, on a rolling basis, we will start to give current and deposit account customers formal letters of notice of up to six months, to choose a new bank; move to that bank; and close their Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. 

Deposits of up to €100,000 per customer are protected as per the existing Deposit Guarantee Scheme.

Please be assured your funds remain safe with Ulster Bank Ireland DAC and we remain regulated by the Central Bank of Ireland. This affords you the same protections and rights as prior to the announcement. 

Please be assured that the this announcement does not affect the terms and conditions of your products / services with us in the short term. Everything remains the same for now.

We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. 

No changes or actions are required by you at this time. There is no immediate impact on your products or your day to day banking with us. The Private Banking team will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required.

Should you have any specific queries please contact your Private Relationship Manager Or email PrivateServiceRI@ulsterbank.com. 

We will continue to support you with your existing bank products and services. However, we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. 

The withdrawal of the Bank is not covered in Terms and Conditions of our products. We are however entitled to transfer the product to another provider. Please be assured that this announcement does not affect your legal and regulatory protections. 

Your consumer rights are detailed within your Ulster Bank terms and conditions.

For additional independent and impartial information, you can also review The Competition & Consumer Protection Commission website https://www.ccpc.ie/ for reference. 

No changes or actions are required by you at this time. There is no immediate impact on your products or your day to day banking. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. Beginning in early 2022, on a rolling basis, we will start to give current and deposit account customers formal letters of notice of up to six months, to choose a new bank; move to that bank; and close their Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. Please be assured that this announcement does not affect your legal and regulatory protections. 

The Central Bank of Ireland has a Switching Code that is designed to make the process as quick and easy as possible, which all banks must comply with. Once you choose your new Bank, they will initiate the Switcher request and will assist and guide you through what is required to transfer the relevant product to them. For more information, please visit our website www.ulsterbank.ie. 

No changes or actions are required by you at this time. There is no immediate impact on your products or your day to day banking. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. Beginning in early 2022, on a rolling basis, we will start to give current and deposit account customers formal letters of notice of up to six months, to choose a new bank; move to that bank; and close their Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. Please be assured that this announcement does not affect your legal and regulatory protections. 

No changes or actions are required by you at this time. There is no immediate impact on your products or your day to day banking. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. Beginning in early 2022, on a rolling basis, we will start to give current and deposit account customers formal letters of notice of up to six months, to choose a new bank; move to that bank; and close their Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. Please be assured that this announcement does not affect your legal and regulatory protections.

There is no immediate impact on the rate you currently have with us, your products or your day to day banking. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. Beginning in early 2022, on a rolling basis, we will start to give current and deposit account customers formal letters of notice of up to six months, to choose a new bank; move to that bank; and close their Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. Please be assured that this announcement does not affect your legal and regulatory protections. 

The binding agreement reached with Permanent TSB Group does not include any current and deposit accounts. If you have a current or deposit account you will start to receive formal letters of notice of up to six months, beginning in early 2022, on a rolling basis, to choose a new bank; move to that bank; and close your Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. 

Your money continues to remain safe with Ulster Bank Ireland DAC, this announcement does not require any action by you. If you wish to break your fixed rate deposit, your current terms and conditions will continue to apply. 

Yes - There is no immediate change for you, your products and services.

We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. Beginning in early 2022, on a rolling basis, we will start to give current and deposit account customers formal letters of notice of up to six months, to choose a new bank; move to that bank; and close their Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. 

No changes or actions are required by you at this time. There is no immediate impact on your products or your day to day banking. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. Beginning in early 2022, on a rolling basis, we will start to give current and deposit account customers formal letters of notice of up to six months, to choose a new bank; move to that bank; and close their Ulster Bank accounts. You do not need to take action until you receive your letter, however we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help. Please call us on 0818 211 461 or, alternatively, you can call into any of our branches. Please be assured that this announcement does not affect your legal and regulatory protections.

Whilst there is no immediate change for you, your products and services at this time, you can go to https://www.ccpc.ie/ for independent information on savings accounts with other providers. 

As these accounts are linked to an Offset Mortgage, closure of these accounts would result in the loss of the offset benefit. If the Offset Mortgage continues to meet your needs, please ensure any current and/or savings linked to an Offset Mortgage remain open for now. We will communicate with you directly in the coming months in relation to your Offset Mortgage outlining any actions you may need to take. 

Yes - There is no immediate change for you, your products and services at this time, however when this changes, we will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. 

There is no immediate change for you, your products and services at this time, however when this changes, we will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required.

If you are having difficulty managing your loan, we are here to help. Please contact us on 0818 210 276. 

There is no immediate change for you, your products and services at this time, however when this changes, we will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required.

If you are having difficulty managing your overdraft or credit card, we are here to help. Please contact us on 0818 210 276. 

There is no immediate impact on your products or your day to day banking with us. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. 

We continue to operate as normal; your insurance cover remains in place with Aviva Ireland DAC and is unaffected by this announcement. If there is any change in the future, we will inform you in writing. 

We continue to operate as normal; your insurance cover remains in place with Aviva Ireland DAC and is unaffected by this announcement. If there is any change in the future, we will inform you in writing. 

Your policy will remain in place with Irish Life until renewal, at which point Irish Life will be in contact with you. 

No, your investment will remain in place with Irish Life. Should you have any queries on your investment, you can contact Irish Life directly or, alternatively, please call us on 0818 211 461. 

Please visit www.lombard.ie for further information. 

Please check our Frequently Asked Questions for business customers. 

Everything remains in place as normal. 

All fees will continue to be in place as per business as usual. 

There is no impact to your credit rating. 

All services presently available to our customers through these outlets remain in place. 

This announcement is focused solely on Ulster Bank Ireland DAC in the Republic of Ireland and has no impact on Ulster Bank Limited in Northern Ireland. Your accounts in Ulster Bank Limited in Northern Ireland will remain open and fully operational. 

There is no immediate impact on you, your products and services at this time. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. 

There is no immediate impact on you, your products and services at this time. We will communicate directly with you via email and / or letter and provide advance notice of any changes or actions required. 

Yes. All operational changes on your account can still be made and you should contact us in the normal way to do that. 

There is currently no agreement to sell mortgages in arrears to a third party, but it’s important to us to help you manage your mortgage. Our Arrears Support Unit (ASU) will continue to be available to support you in finding a long-term sustainable solution. If you are in financial difficulty, we can assign a dedicated case manager to help you. If you would like to have a case manager appointed to help you, you can request this by contacting the ASU on 1800 435 763 for Mortgage Support.

If this changes in the future, we will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. 

Yes, our ASU team will continue to support customers to find a long-term sustainable solution. If you are in financial difficulty it is important that you engage with ASU to complete a financial assessment. You can contact ASU on 1800 435 763 for Mortgage Support and 0818 210 276 for Personal Debt support. 

Yes, it is important that you continue to meet the monthly repayments you have agreed with the Bank as part of an alternative repayment arrangement. If your circumstances change and you are no longer able to maintain the agreed payment, then please contact the Arrears Support Unit on 1800 435 763 for Mortgages and 0818 210 276 for Personal Debt. 

All legal proceedings will continue as normal. However, if you would like to engage to find a solution to your financial difficulties, you can request a case manager by calling the ASU on 1800 435 763 for Mortgage Support.

If your difficulties relate to Personal Debt, please contact 0818 210 276. 

Yes, Ulster Bank continues to offer very competitive mortgage rates and you can continue to avail of those, in the same way you would have before now.

It is possible that Ulster Bank may have completed the transfer of your mortgage to another mortgage provider by the time your new fixed rate expires.

If this happens, your new mortgage provider will communicate with you, prior to expiry of your fixed rate, to inform you of the interest rate options that will be available to you once your fixed rate expires. 

Any new or existing complaints in relation to Ulster Bank Ireland DAC services or products will continue to be investigated and responded to by Ulster Bank Ireland DAC. 

We will continue to support you with your existing bank products and services. However, we are actively helping customers who wish to review their banking options. When you are ready to take action, we are ready to help.

Our ASU team will continue to support customers to find a long-term sustainable solution. If you are in financial difficulty it is important that you engage with ASU to complete a Standard Financial Assessment. ASU will continue to work with you to find a solution to your financial difficulties. You can contact ASU on 1800 435 763 for Mortgage Support and 0818 210 276 for Personal Loan Debt support. 

An existing customer is a customer who holds any Ulster Bank product, this includes any customer with a valid mortgage Approval in Principle or a mortgage loan offer as at the 29 October 2021. 

Yes, customers who have a valid loan offer or Approval in Principle and do not have any Ulster Bank product can re-apply within 10 working days of their expiry date. Please note the ability to re-apply after 29 October will only be available once. 

Yes, customers who have a valid mortgage Approval in Principle or a mortgage loan offer and do not hold an Ulster Bank product can re-apply within 10 working days of their expiry date. Please note the ability to re-apply after 29th October 2021 will only be available once. 

Yes, existing Ulster Bank customers can continue to apply as normal after the 29 October 2021. Subject to credit approval, we will then issue an Approval in Principle which is valid for 3 months or Mortgage Approval (Loan Offer) which is valid for 6 months. It is important to understand that, should your mortgage be fully approved and offer letter issued, it will transfer to a new provider in the future. 

No, we will only accept an application for a mortgage from existing customers - an existing customer is a customer who holds any Ulster Bank product, this includes any customer with a valid mortgage Approval in Principle or a mortgage loan offer as at 29 October 2021. 

Existing customers who want to top up their mortgage can continue to apply. Please contact our mortgage team for support and assistance to enquire about applying on 0818 210 275. Open Monday to Friday 9am-5pm (except bank holidays). Please follow the link for more details and this will allow you to 'Request a Call Back'. 

Yes, it is a requirement that at least one applicant is an existing customer to progress to an application. 

Yes, you can, subject to our credit criteria. Please contact our mortgage team for support and assistance with this query on 0818 210 275. Open Monday to Friday 9am-5pm (except bank holidays). 

No, a breakage cost will be applied if your loan is repaid whilst on a fixed rate – please refer to the fixed rate agreement and your terms and conditions for more details. You can visit our website for more information on mortgages or you can contact our mortgage team for assistance on 0818 210 275 with this query. Open Monday to Friday 9am-5pm (except bank holidays). 

Ulster Bank continues to offer competitive mortgage rates and you can continue to avail of those, in the same way you would have before now. You will receive advance notice prior to your rate expiring with the rate options available to you. If you chose a fixed rate, you would retain that rate throughout the period you chose. Depending on the duration of your fixed rate, it is likely that Ulster Bank may have completed the transfer of your mortgage to another mortgage provider by the time your new fixed rate expires. In this scenario, prior to expiry of your fixed rate, your new rate options will be communicated to you by your new mortgage provider. 

Existing Ulster Bank customers can continue to apply as normal after the 29th October 2021. Subject to credit approval, we will then issue an Approval in Principle valid for 3 months or Mortgage Approval (Loan Offer) which is valid for 6 months. It is important to understand that, should your mortgage be fully approved and offer letter issued, it will transfer to a new provider in the future. 

Your in-progress mortgage application will continue as planned and you will continue to receive progress updates from your Mortgage Manager. Existing Ulster Bank customers can continue to apply as normal after the 29 October 2021. An existing customer is a customer who holds any Ulster Bank product, has a mortgage Approval in Principle or a mortgage loan offer as at the 29 October 2021. It is important to understand that, should your mortgage be fully approved and offer letter issued, it will transfer to a new provider in the future. 

Your submitted mortgage application for Approval in Principle will continue as planned. Subject to credit approval and successful completion of the process, we will then issue an Approval in Principle which is valid for 3 months. It is important to understand that, should your mortgage be fully approved and offer letter issued, it will transfer to a new provider in the future. 

Your existing Approval in Principle is not impacted by this announcement, it will remain valid until its expiry date, even if this date is beyond close of business 29 October 2021. Existing Ulster Bank customers can continue to apply as normal after the 29 October 2021. An existing customer is a customer who holds any Ulster Bank product, has a mortgage Approval in Principle or a mortgage loan offer as at the 29 October 2021. It is important to understand that, should your mortgage be fully approved and offer letter issued, it will transfer to a new provider in the future. 

All current, valid mortgage loan offers will remain valid for the term outlined on your mortgage loan offer. It is important to understand that, should your mortgage be fully approved and offer letter issued, it will transfer to a new provider in the future.  

No, mortgage loan offers are valid for 6 months and cannot be extended. You will need to apply for a new mortgage application if your loan offer has expired. It is important to understand that, should your mortgage be fully approved and offer letter issued, it will transfer to a new provider in the future. 

No, all mortgages that are in the process of draw down will continue to completion. This announcement does not impact on the completion of your mortgage process currently underway with Ulster Bank Ireland DAC. It is important to understand that, should your mortgage be fully approved and offer letter issued, it will transfer to a new provider in the future. 

Yes, Ulster Bank Ireland DAC has a range of competitive interest rates in the market and your Mortgage advisor will be happy to discuss all eligible rate options with you. Any change in rate will require an updated loan offer to issue. The expiry date of your original loan offer will remain in place. If you choose a fixed rate now you can continue to benefit from that fixed rate through to the date it expires. However, it is likely that Ulster Bank Ireland DAC may have completed the transfer of your mortgage to another mortgage provider by the time your fixed rate expires. If this happens, your new mortgage provider will communicate with you, prior to expiry of your fixed rate, to inform you of the options that will be available to you once your fixed rate expires. 

Please contact your Broker directly to progress your mortgage application. 

Ulster Bank Ireland DAC is no longer accepting any new application requests from personal customers*. For all existing applications that were submitted before close of business on 29 October 2021, we will allow 28 days from the date of application for the account opening process to be completed.

Please be aware that the phased withdrawal of Ulster Bank Ireland DAC from Republic of Ireland may result in the transfer of your product to another provider or the closure of your account. We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required.

* There are some exceptions where we continue to support our existing customers. click here for further information. 

Please be assured that this announcement does not affect the terms and conditions of your accounts/products with us in the short term. Please be aware that the phased withdrawal of Ulster Bank Ireland DAC from Republic of Ireland may result in the transfer of your product to another provider or the closure of your account. We will communicate directly with you via email and / or letter to provide advance notice of any changes or actions required. 

Yes, there is no immediate change for you, your products, and services, however, we will communicate directly with you via email and/or letter and provide advance notice of any changes or actions required. 

Yes, this announcement does not affect your ability to reduce your overdraft. 

We will continue to support our existing customers with overdraft applications in limited circumstances after close of business 29 October 2021, to provide customers access to short term emergency funds. This will apply to customers with existing overdrafts who require a limit increase as well as existing current account customers who don’t have an agreed overdraft today. 

There is no impact on you as an existing customer. Your policy will remain in force up until your renewal date. On renewal, we will write to you as normal to provide you with a renewal quotation. If you are a pay in full customer you can renew this online or by calling 1800 700 800. 

We are no longer accepting any new application requests for new home or car insurance quotes. If you require home or car insurance, please make alternative arrangements. 

Yes, your quote will remain valid for a period of 30 days for car insurance and 90 days for home insurance, from the date you received your quote. If you want to incept the quote call 01 6650767. 

We continue to support our existing customers with limit increases on Credit Cards in limited circumstances to provide customers access to short term emergency funds. 

Yes, this announcement does not affect your ability to reduce your credit card limit. 

If you feel that your existing current account is no longer suitable for you, please contact us here 0818 211 461 to discuss your account and your available options. 

From the 28 March 2022, where your deposit was previously set to be renewed at maturity this will no longer happen as this product is no longer available to personal customers.  At maturity, your deposit plus interest due will automatically transfer into your Ulster Bank servicing account.

Yes, you will. As an insurance intermediary, we will continue to provide ongoing financial planning advice to our existing customers through Irish Life. This includes supporting our existing customers as their financial circumstances change and supporting existing Ulster Bank Ireland DAC customers with new financial planning advice covering the full range of needs (Mortgage Protection, Life protection, Investment and Pension). 

If you need additional support, are in financial difficulty or in a vulnerable situation, we are here to help you with your banking needs and queries, please call us on 0818 211 461. If you are calling from abroad, you can get in touch with us on 00353 18047475. If you do prefer to call us, please be patient with us as we may be experiencing longer than usual call wait times. Alternatively, you can call into any of our branches. 

Everything remains in place as Normal. 

Everything remains in place as Normal. 

Everything remains in place as Normal. 

Everything remains in place as Normal. 

Everything remains in place as Normal. 

Yes, all operational changes can still be made and you should contact us in the normal way to do that. 

Yes, all operational changes can still be made and you should contact us in the normal way to do that. 

Unfortunately, with effect from close of business 29 October 2021, Ulster Bank Ireland DAC will not accept any new application requests for personal customers. 

Unfortunately, with effect from close of business 29 October 2021, Ulster Bank Ireland DAC will not accept any new application requests for personal customers. 

Please refer to Eligibility Criteria - We will accept existing current account customers' applications for new overdrafts or increased overdraft limits, in limited circumstances to provide customers access to short term emergency funds. 

Unfortunately, with effect from close of business 29 October 2021, Ulster Bank Ireland DAC will not accept any new application requests for personal customers, with the exception of Internal Debt refinance in limited circumstances – Please see Eligibility Criteria. 

We will accept existing customers' applications for a refinance loan, in limited circumstances to allow customers refinance existing Internal debt only – (i.e. Credit Card balance or Overdraft balance) where they have no other access to funds to clear same. This is subject to meeting criteria set out in the checklist. 

If the customer wishes to retain their limit beyond their review date, please follow the existing process to request PLU approval for the review date on this limit to be extended. 

No, we no longer accept applications for additional cardholders. All existing additional cardholders are being removed in January and customers have been written to advising them of this.